Telematics Customer Support

Job Description

Need Telematics customer support for GPS Industries

Post- Telematics  Customer support

Exp- 7=8, Years

Salary- 8-9, Laks

Location- Vashi Navi mumbai

Job Summary

The Telematics Customer Support Team Lead oversees a team specializing in telematics support, ensuring efficient operations, technical accuracy, and a strong customer focus. This role combines team leadership with industry expertise to resolve escalated issues, optimize processes, and maintain service quality.

Key Responsibilities

Team Leadership : Guide and develop support representatives, providing feedback and conducting performance reviews.

Support Operations : Manage telematics-specific inquiries, handle escalations, and ensure compliance with SLAs with customers

Performance Monitoring : Track key metrics (e.g., response time, CSAT), identify trends, and optimize processes.

Training & Knowledge Sharing : Facilitate training on telematics systems, tools, and best practices; stay updated on industry changes.

Cross-Functional Collaboration : Work with product and engineering teams to address customer feedback and technical issues.

Qualifications-

• Education : Bachelor’s degree in IT, engineering, or related field (or equivalent experience).
• Experience : 8+ years in telematics or technical support; 2+ year in a supervisory role.
• Skills : Strong leadership, telematics knowledge, CRM proficiency, excellent communication, and data analysis skills.

Preferred Qualifications

Intrested can call to Aditya kumar on-8527750087 / 9631857963(Whatsapp Resume for immediate Responce)

Requirements

Telematics suppor, Fleet Managment, cutomer support, Techical support, GPS Related problem solutions