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IT Technical Specialist, Monitoring & Alerting

ConfidentialMumbai

30+ days ago

Job description

Key Accountabilities and Main Responsibilities :

Consulting & Requirements Elicitation :
Consult with business and IT stakeholders to perform requirements elicitation and gathering.
Design technical monitoring and alerting solutions to meet both business and technical requirements.
Develop and build technical solutions to meet functional and non-functional requirements.
Support & Maintenance :
Support, maintain, and continuously improve Link Group's global Monitoring and Event Management platform and associated integrations.
Manage lifecycle of Monitoring and Alerting tools ensuring software currency and maintenance occurs per agreed release cycles.
Promoting & Championing :
Promote and champion current and future capabilities of Link Group's global Monitoring and Event Management platform.
Collaborate and communicate effectively with team members and peers.
Review, update, and continuously improve processes, standards, policies, and documentation.
Specialist Expertise :
Provide specialist expertise and advice related to Monitoring and Event Management.
Effectively manage colleague, client, and stakeholder expectations and relationships.

Experience & Personal Attributes :

Technical Skills & Experience :

Demonstrated experience in Monitoring and Event Management tools, including Splunk, Elastic, BMC, CA, Micro Focus, ScienceLogic, Solar Winds, AppDynamics, Dynatrace, New Relic.

Experience in designing and building monitoring solutions across applications, infrastructure, and networks.

Excellent knowledge of Splunk and New Relic Best Practices with up-to-date knowledge of product developments and features.

5+ years of Splunk integration, configuration, and deployment experience (Search Heads, Indexer Clusters, HTTP Event Collectors, Deployment Servers, Heavy Forwarders).

Knowledge of SPL for solving complex data analytics problems and writing efficient queries.

Experience managing data retention policies and performing index administration, maintenance, optimization, and configuration backups.

Customer Experience & Security :

Experience in improving customer experience via innovative and intuitive technical solutions.

Knowledge of user administration and security best practices for Monitoring tools.

Knowledge of Splunk at an architectural level, including integration with ServiceNow and other monitoring toolsets.

System Design & Development :

Strong knowledge of system design and development within Service-Oriented Architecture (SOA) and web services integration (XML, REST, SPML, SOAP).

Proficiency in JavaScript, JSON, AJAX, CSS, XHTML, and XML.

Certifications & Methodologies :

Strong knowledge of ITIL v3 / v4 methodologies, ITSM concepts, and enterprise IT architecture.

Splunk and New Relic certification preferred.

ITIL v3 / v4 certification preferred.

Education & Experience :

Bachelor's degree in computer science, engineering, or related field preferred.

Minimum 5 years of experience in an enterprise environment.

Personal Attributes :

Well-developed communication skills, both written and verbal, necessary to describe complex issues and actions clearly.

Ability to speak confidently with functional colleagues and senior management.

Ability to work under pressure and follow processes and procedures with accuracy and attention to detail.

Self-starter and a team player.

Full working rights in Australia.

Skills Required

Json, Ajax, Css, Xhtml, Xml, Itsm

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Technical Specialist • Mumbai

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