Junior Trading Front End Support – Technology (Bernstein – India)

Junior Trading Front End Support – Technology (Bernstein – India)

IT (Information Technology) Permanent contract Mumbai, India Reference 25000FQZ Start date 2025 / 11 / 01 Publication date 2025 / 07 / 21

Responsibilities

We are looking for a skilled and motivated Trading Application Support Analyst to provide front-line support for our in-house and vendor-based trading applications. You will work closely with traders and infrastructure teams to ensure high availability and performance of trading systems, investigate and resolve technical issues, and assist in implementing new releases or enhancements.

Key Responsibilities :

• Provide real-time support for trading desks and resolve application-related issues promptly.
• Monitor application and system performance, latency, and connectivity, especially during market hours.
• Investigate and troubleshoot trade breaks, order rejections, and latency issues.
• Support the deployment of new releases, patches, and configuration changes.
• Manage incident tracking, root cause analysis, and documentation of issues and resolutions.
• Liaise with exchanges, brokers, and vendors for connectivity and operational issues.
• Write and maintain operational runbooks, SOPs, and support documentation.
• Participate in on-call rotations and weekend release support, as needed.
• Collaborate with QA and Dev teams for UAT, regression, and production testing.
• User infra level support for other departments.

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