Facility Executive - Soft Services

A Human Experience Executive will oversee building's operations, maintenance, and support services to ensure it's safe, functional, and efficient for its users focuses on a positive work environment that enhances guest satisfaction. Key responsibilities include managing the team and the client, developing training programs, overseeing employee relations, and ensuring compliance with labor laws overseeing vendors and contractors, managing budgets and finances, and coordinating essential services.

Candidate Preference : Should possess minimum 2 to 3 years of Hotel Experience

Key Responsibilities

• Guest experiences management and enhancement initiatives
• Staff training and development in customer service excellence
• Employee engagement and retention
• Quality assurance and feedback management systems
• Cross-departmental collaboration requirements
• Quality Performance metrics and KPI management
• Team Player
• Communication and presentation skills
• Technology proficiency
• Understanding of Accounts / MIS / Administrative

Required Skills And Qualifications

Strong interpersonal and communication skills

Leadership and team management

Excellent problem-solving and conflict-resolution skills

Organisational skills and the ability to multitask

Preferred Qualifications

Include :

Skills Required

Quality Assurance