Information technology administrator

Description :

We are seeking a skilled IT Administrator with at least 2 years of experience in providing end-user support, managing hardware, networks, operating system installations, and backups. The ideal candidate will be adept at troubleshooting, maintaining laptop hardware, configuring network systems, and ensuring data integrity through proper backup solutions.

Key Responsibilities :

Hardware Support & Repair

Diagnose and repair laptop hardware issues including motherboard faults, storage devices, RAM, batteries, and peripherals.

Perform preventive maintenance, upgrades, and inspections to ensure optimal hardware performance.

Manage inventory of hardware components and accessories.

Operating System Installation & Maintenance

Install, configure, and troubleshoot operating systems such as Windows, Linux, and mac OS.

Perform OS deployment across multiple devices using imaging tools and automated scripts.

Handle driver installations and software compatibility issues.

Provide guidance to users on OS usage and best practices.

Backup & Data Recovery

Implement and manage backup strategies using tools like Windows Backup, Acronis, Veeam, or other third-party solutions.

Perform data recovery operations during hardware failures or accidental data loss.

Ensure regular backup schedules are maintained and tested for reliability.

Networking & Connectivity

Configure and manage routers, switches, firewalls, and access points to ensure secure and efficient communication.

Troubleshoot network issues including connectivity disruptions, IP conflicts, and bandwidth limitations.

Set up VPN connections, manage IP schemes, and monitor network traffic.

Security & Compliance

Implement antivirus solutions, firewall configurations, and endpoint protection measures.

Monitor system logs, user permissions, and access controls to ensure compliance with data protection policies.

Educate users on security protocols and safe computing practices.

IT Support & Documentation

Provide helpdesk support for hardware, software, and network-related issues.

Maintain detailed documentation on configurations, installations, backup schedules, and troubleshooting steps.

Prepare reports and insights for system optimization and performance tracking.

Qualifications :

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

2 years of experience in IT administration, support, or system maintenance.

Hands-on experience with laptop hardware repair and troubleshooting.

Proficiency in OS installations, updates, and configuration.

Knowledge of backup solutions, data recovery, and disaster recovery planning.

Experience with networking protocols such as TCP / IP, DNS, DHCP, VPN, and firewall settings.

Familiarity with cloud-based tools and virtualization is a plus.

Excellent analytical, communication, and organizational skills.