Customer Service RepresentativeFlowcall • Kozhikode, IN
Customer Service Representative
Flowcall • Kozhikode, IN
2 days ago
Job description1-3 years of experience in customer service or client support, preferably in a SaaS environment Strong written and verbal communication skills in English and Hindi Ability to understand technical products and explain them simply to clients Problem-solving mindset with attention to detail Comfortable working across multiple tools and communication channels Experience with D2C brands customer service is a plus Familiarity with CRM tools, ticketing systems, or helpdesk platforms preferred Be part of a fast-growing AI startup founded by IIT Bombay alumni Work at the intersection of AI and customer experience Opportunity to grow as the company scales Collaborative, no-hierarchy culture
About Flowcall
Flowcall is an AI customer service platform (AI Agents + AI helpdesk / ticketing) helping D2C brands deliver exceptional support across WhatsApp, email, Instagram, voice, and web chat.
About the Role
We're looking for a Customer Service Representative to support our growing client base. You'll help clients get the most out of Flowcall by troubleshooting product issues, configuring AI agents, and ensuring their customer service operations run smoothly.
What You'll Do
- Respond to client queries about product usage, features, and best practices
- Troubleshoot issues clients face with AI agent performance and platform functionality
- Configure and fine-tune AI agents when they're not responding correctly or when clients escalate
- Guide clients through setup, onboarding, and ongoing platform optimization
- Document common issues and contribute to help articles and internal knowledge bases
- Collaborate with the product and engineering teams to flag bugs and suggest improvements
What We're Looking For
Compensation
Up to ₹25,000 per month
Why Join Flowcall?
Create a job alert for this search
Customer Service Representative • Kozhikode, IN
Related jobs
)
Customer Service Representative
Career Comfort • kozhikode, India
Customer Support Executive – US Healthcare (NIGHT SHIFT).Salt Lake, Sector V, Kolkata (On-site with complimentary cab drop service).
Days Off : Fixed weekends – Saturday & Sunday.Rotation : Monday to ...Show more
Last updated: 14 hours ago • Promoted • New!
Service Desk Lead
HCLTech • Kozhikode, IN
Please see the below job description and revert with your updated CV in case you find it suitable.As per relevant experience and last drawn CTC.
To be discussed during the interview.Analyst would be...Show more
Last updated: 4 days ago • Promoted
Customer Operations Specialist - 45032
Turing • Kozhikode, IN
In this role, you will help build workflows, datasets, and simulations that are critical for.Your work will ensure that AI systems are tested against.
Recreate operational workflows for.KYC, AML, GD...Show more
Last updated: 30+ days ago • Promoted
Middleware Integration & Guest Personalization Platform Developer
RapidBrains • Kozhikode, IN
Middleware Integration & Guest Personalization Platform Developer.We are seeking an experienced Developer / Technical Consultant to lead the development of a middleware-based integration platform and...Show more
Last updated: 3 days ago • Promoted
Customer Service Operator - 45024
Turing • Kozhikode, IN
In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of.AI-generated outputs, and ensuring compliance, trust, and customer experience standards.SLA track...Show more
Last updated: 30+ days ago • Promoted
Customer Service Representative
Finderbro • kozhikode, India
URGENT HIRING : International BPO Executive | Jaipur.Job Title : International BPO Executive (Tech Support, Customer Service & Sales) Location : Jaipur, Rajasthan.
We are actively seeking talented, Eng...Show more
Last updated: 8 days ago • Promoted
Customer Service Officer / Sales
EcoOrigin • Kozhikode, IN
We're looking for an extroverted, outspoken salesperson who's confident, assertive, and not easily negotiated down.Engage with potential customers through various channels (phone, email, face-to-fa...Show more
Last updated: 30+ days ago • Promoted
Customer Relations Officer
HiLITE Builders Pvt Ltd • Kozhikode, Kerala, India
Established in 1996, Hilite Group is a diversified conglomerate headquartered in Kozhikode, Kerala.The group has significantly influenced Kerala's modern landscape through its presence in various s...Show more
Last updated: 22 days ago • Promoted
E-Commerce Automotive Spare Parts Customer Service Representative
Newparts, Inc. • Kozhikode, IN
Job Description : Automotive Customer Service Representative.Location : Remote (North American Hours).Desired Skills and Experience : .
Bachelor's degree in Engineering.Automobile Spare Parts / Automobi...Show more
Last updated: 30+ days ago • Promoted
Medical Sales Representative
Avana Medical Devices Pvt Ltd • Kozhikode, IN
Territory Sales Manager / Area Sales Manager.To drive sales growth, develop and manage key accounts, and expand market share for the orthotics product portfolio in the assigned territory.Achieve mo...Show more
Last updated: 20 days ago • Promoted
Refund Specialist (Google Ads Refund Experience Required)
Vaudit • Kozhikode, IN
Vaudit is an always-on, AI-powered media auditing platform that provides real-time cost recovery, billing accuracy, and financial transparency for advertisers.
Our audit engine identifies, documents...Show more
Last updated: 1 day ago • Promoted
French Customer Service Representative
VerbiQ • Kozhikode, IN
The ideal candidate loves talking to people in French and proactively solving issues.You will be responsible for converting customers into passionate evangelists.
Communicate with customers via phon...Show more
Last updated: 10 days ago • Promoted
On-line Service Specialist
Solis • Kozhikode, IN
The person will be responsible for online telephonic support to customer technical queries received from.Timely updates on customer complaints via the ticketing tool (Freshdesk) or any other system...Show more
Last updated: 30+ days ago • Promoted
Cold Caller (US Market)
Aonxi.Tech • Kozhikode, IN
If you are confident on calls, results-driven, and hungry to grow—this is the role for you.Communicate our value proposition clearly and professionally.
Identify prospects, qualify them, and book de...Show more
Last updated: 15 days ago • Promoted
Customer Service Representative
CareerUS Solutions • Kozhikode, IN
Customer Service Representative – Job Description.The Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring ...Show more
Last updated: 30+ days ago • Promoted
Senior Customer Service Representative
Triple • Kozhikode, IN
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show more
Last updated: 30+ days ago • Promoted
Customer Support Representative
Investment Banking & Private Equity Institute® (IBPEI) • Kozhikode, IN
Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients.If y...Show more
Last updated: 13 days ago • Promoted
Customer Service Operator - 50814
Turing • Kozhikode, IN
Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems.Turing support...Show more
Last updated: 25 days ago • Promoted