Web & E-Commerce Operations Manager Job Requirements

Job Title : Web & E-Commerce Operations Manager

Location : Mittal Tower, Nariman Point, Mumbai

Working Hours : 10 : 00 AM to 6 : 00 PM (Candidate must be available for coordination after hours, as the headquarters are in the US.)

Company : Ruchi New York – Fine Luxury Jewelry

Website : www.ruchinewyork.com

Company Overview

Ruchi New York is an internationally recognized fine jewelry brand known for its refined craftsmanship, luxury design aesthetic, and global clientele. As part of our expansion, we are building a dedicated digital, e-commerce, and marketing team in Mumbai to support our growing online business and brand operations.

Role Overview

We are seeking a highly skilled Web & E-Commerce Operations Manager to oversee Shopify management, product uploads, CRM, Klaviyo flows, analytics, digital reporting, and backend website maintenance. The ideal candidate should have strong experience in luxury e-commerce, data-driven decision-making, and digital platform management.

Key Responsibilities

Website & Shopify Management

• Upload new products monthly, including :
• Creating complete Shopify product listings
• Writing SEO-optimized product descriptions and specifications
• Adding all necessary meta-tags
• Organizing products under correct collections
• Uploading lifestyle and product images in proper sequence
• Adding SKUs, availability, and ensuring listings are live across all sales channels, including Instagram
• Manage Instagram product tagging and accuracy
• Perform monthly full-catalog Shopify inventory and pricing updates (including archived and drafted products)
• Update gemstone and diamond specifications across all relevant listings

CRM & Client Data Management

Platform Proficiency

Must have strong working proficiency with :

Klaviyo Flow Management

SEO & Landing Pages

Analytics & Reporting

Daily Reporting :

Weekly Reporting :

Behavioral Insights :

Monthly Reporting :

Mobile Website & UX

Content Uploads & Blog Maintenance

HTML & Backend Maintenance

Compensation & Benefits

Compensation will be aligned with Mumbai market standards for senior e-commerce operations roles in luxury and D2C sectors. A precise benchmark can be provided based on experience.