Solutions Engineer

We are looking for a Presales Consultant to join our business and provide presales support to our customers. A Presales consultant plays a key role in building customer confidence, addressing technical concerns, and winning sales opportunities.

Presales Specialists support the sales team by providing technical expertise, demonstrations, and solution presentations to potential customers. Their ability to understand customer requirements and propose tailored solutions drives successful presales engagements. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Responsibilities

Your main responsibilities will include :

• Being a Champion on Artificial Intelligence, Machine Learning, Large Language Models, Conversational AI, Omni-channel Automation solutions
• Be the first point of contact and advisor to the customer on all matters related to Conversational AI, Agent Assist & Analytics
• Developing solutions for AI & ML based Omni- Channel Automation
• Responsible for organizing, planning, creating & delivering compelling proof of concept demonstrations
• Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements
• Managing the sales bid process by responding to RFI’s & RFP
• Working closely with Sales, Engineering, Delivery and project teams to ensure the successful closure of the sales process
• Liaising with Product Managers to provide feedback from clients about product requirements, roadmaps, etc
• Keeping abreast of market trends, product & competitor landscapes

Requirements and skills