Citizen Development Delivery Lead

WE ARE HIRING FOR AVP- Citizen Development Delivery

Location - PAN INDIA

Experience -14+Years

Responsibilities

• Able to manage group developer, Sr developer for custom app delivery.
• Configuration / Customization of the ServiceNow platform, including creating workflows.
• Lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area.
• Design, code, configure, unit test, maintain, and document software deliverables using agreed upon standards and tools.
• Build service requests from customer requirements including requests, request items and tasks using workflows (manage data flows from the customer to the support teams providing the service).
• Use scripting tools and ServiceNow functionality to automate rote tasks fulfilment in ServiceNow.
• Perform integrations and process automation using Service Now Orchestration.
• Experience with ServiceNow App Engine and custom / scoped app development experience
• Load, manipulate and maintain data between ServiceNow and other systems.
• Perform system and integration testing with sample and live data Monitor health, usage, and overall compliance of the application.
• Collaborate with team members and business users to clarify requirements and confirm design / implementation.
• Follow set coding best practices and standards.
• Foster a collaborative and team-oriented environment.
• Adhere to the system development life cycle (SDLC) processes.
• Test and debug team solutions.
• Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to team.
• Document processes / solutions / fixes in Knowledge Base.
• Maintain a regular and predictable work schedule.
• Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units, and the Company. Interact appropriately with others to maintain a positive and productive work environment.
• Perform other duties as necessary.

Qualifications we seek in you Minimum Qualifications