Business Analytics

Experience : 5-13 years

Job Summary :

The Business Intelligence / Analytics is responsible for Design, Development and Testing of Operations Analytics. Demonstrates ability to interpret and refine customer requirements and effectively fulfills information needs using available business intelligence and analytical tools and techniques or through development of ad hoc queries and or macros.

Role Responsibilities :

• Delivering BI / analytics small solutions in a pro-active and timely manner based on assigned

priorities and uncompromising quality with effective testing practices applied.

There are 100+ clients with 80+ unique metrics which needs to be delivered to brokers, client

management and advocacy team on a pre-agreed timeline every quarter. The entire process is

SLA driven and needs extensive collaboration between data & analytics, operations, client

management & finance

stakeholders.

overall support of SLA performance reporting & monitoring.

change requests for seamless delivery of performance reporting in timely manner.

Solution Capability :

(e.g. Excel / Access) and dynamic (e.g. SQL, Oracle) data sources, alignment to business

requirements, gaps in available processes and data, best path forward to delivery BI / analytics /

insights to business leveraging existing tools / capabilities with sustainable solutions.

with offline and online data sources while working with technology for “end state” solutions

reporting and implement automated solutions demonstrating time and productivity gains.

and able to debug independently if any issues in these metrics used in SLA client reporting

Business :

demonstrated experience in driving operational metric reporting / MIS and improvements while

working directly with internal and external customers

Ability to interpret data to understand key drivers for results and principal factors leading to the

numbers and impact of a metric on other functions.

Cross Functional :

priorities.

Qualifications :

equivalent is preferred