Analyst, Business Analytics

WHO WE ARE :

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world's most esteemed brands, Saks Global is shaping the future of luxury retail. Saks Global Properties & Investments includes Saks Fifth Avenue and Neiman Marcus flagship properties and represents nearly 13 million square feet of prime U.S. real estate holdings and investments in luxury markets.

YOU WILL BE :

The Analyst will primarily be responsible for leveraging data and visualization to create actionable insights that deliver value across contact center operations and enhance customer experience. The analyst will be interpreting data from various sources, identifying trends and providing actionable insights which will play a critical role in making data-driven decisions and continuous improvements in Saks Global contact center. By utilizing data analysis methodologies, the analyst will contribute to enhancing operational efficiency, optimizing resource allocation and ultimately improving the overall customer experience.

WHAT YOU WILL DO :

• Build, enhance, and maintain Tableau / Google dashboards that track business KPIs, operational metrics, and performance trends.
• Write efficient SQL queries (joins, CTEs, window functions, performance tuning) to pull and transform data from multiple systems.
• Build concise and clear reports summarizing findings and recommendations, communicating them to stakeholders and management.
• Create automated reporting processes to reduce manual work and improve turnaround time.
• Ensure data validation and accuracy across reporting layers.
• Partner with business owners and cross functional teams to gather requirements and translate them into actionable reporting solutions.
• Provide ad-hoc analysis to support key strategic decisioning.
• Maintain documentation of reporting logic, data sources, and dependencies.
• Communicate complex data insights to stakeholders.

WHAT YOU WILL BRING :

YOUR LIFE AND CAREER AT SAKS GLOBAL :