Senior Solutions Engineer

Company Description :

Vertus Enterprises dba CMIT Solutions NYNJ offers proactive and dependable technology and data solutions to businesses with 24 / 7 mission critical operations. Its comprehensive technology and security solutions enable clients to grow their business and protect from security threats, accidental damages and errors.

Position Summary :

Employees must be willing to work in USA hours from Monday to Friday. Typical working hrs. will be (8.00 am to 5.00 pm EST).

If you love to solve challenging client problems, design robust technology solutions that help client acquisition and growth in a sustainable way, and eager to continuously learn, improve and share ideas to drive growth – then we are looking for you.

We are looking for a motivated Solutions Engineer with deep hands on experience of Endpoints (Desktop, mobile etc.), Server, Storage, Networking and Cybersecurity. You will work on designing innovative solutions for client requirements, ensure delivery of the committed services to gain client confidence and establish ourselves as their trusted advisor.

Job Responsibilities :

• Responsible for resolving complex, non-standard or high value client problems either independently or utilizing the support team
• Coordinate with inter / other department, internal team, clients and vendors for any IT related requests / requirements / issues
• Ensuring quality services are delivered within SLA & Time Estimating
• Manage Escalations from both internal team and client
• Managing transition phase of transferring the functional, technical and procedural knowledge to maintain and support organization
• Activity Planning and Sequencing : Delegate tasks and responsibilities to appropriate personnel
• Monitoring and Reporting Progress, Creating Charts and Schedules : Analyze status report and troubleshoot problem areas
• Resource Planning : Coach, mentor and motivate team members
• Train employees across multiple departments on server operations, monitoring, reporting
• Manage Escalations from both client and internal team
• IT Audits, Report and Monthly / Quarterly meetings for Business improvement and achievements - Technical abilities include but not limited to an advanced understanding of Windows, Mac OSX IOS, android operating systems, Fixed Function terminals (FFT), hardware, software, network operating system problems
• Proficient with Active Directory, Windows Registry, Exchange 365, and Microsoft Office as well as Office 2011 & Office 2016 for MAC
• Identify, investigate and research problems to resolution or escalate to proper team to further isolate issue using appropriate escalation processes and procedures
• Extensive knowledge of WAN, LAN and WLAN networking
• Experience with configuring business-class firewalls and VPNs
• IT experience with the following software platforms a plus : Shadow Protect, Datto, Sage Time Slip, Salesforce SharePoint, Millennium, Master Builder, CCH, Oasis, QuickBooks, fishbowl etc.
• Proactive monitoring of applications and services using Remote Monitoring and Management tools to ensure high availability and to meet service level agreements
• Handle all information, whether written or verbal, in a confidential and professional manner and in compliance with HIPAA standards and regulations
• Manage internal IT management software system, patch management tools and PSA tools
• Implement process vision and design, enhancement strategy and transition strategy
• Maintain LAN servers, workstations, Laptops, Switches, firewalls, routers and other internetworking products
• Perform network security management, Backup management, IT procurement and Vendor management
• Solid working knowledge of Windows operating systems (7, 8, 10 and Server 2008, 2012, 2016), Microsoft Office (2007, 2010, 2013) and Microsoft Office 365 and configuration DHCP, DNS, DC, Print and file service, FTP server, Users & Groups Management, GPO, IIS
• Administration of VMWare and Hyper-V environment, P2V
• To maintain an up to record of network diagrams, inventory databases and equipment specifications related to the customer's services, including updates to the knowledge base
• Analysis and research of security alerts Qualification
• Good understanding of Patch Management, Recovery Services environment
• Ability to communicate and present effectively
• Analyze, develop, interpret and evaluate complex system design and architecture specifications, data models and diagrams in the development, configuration and integration of computer systems providing network programming in support

Required experience :

Skills Needed :

Education and Certifications :

Benefits :