We are looking for a logistics operations executive with 2-3 years of experience in e-commerce or D2C logistics. This person will own day-to-day delivery coordination with our logistics, monitor TAT and on-time delivery, and operationalise new. The role is execution-heavy, requiring strong attention to detail and a proactive approach to exceptions.
Responsibilities
- Daily coordination with partners : pickup creation, manifest generation, label verification, and shipment allocation.
- Monitor shipments through the delivery lifecycle, escalate exceptions (NDR, delays, RTOs), and ensure maximum on-time delivery.
- Follow up with logistics partners to close NDRs within SLA and reduce RTO%.
- Track KPIs : TAT adherence, OTD% %, first-attempt delivery rate, RTO%, scan compliance.
- Prepare daily / weekly dashboards and share RCA on misses.
- Create SOPs for new SKUs (packaging, volumetric weight, fragile handling, HSN).
- Run test shipments before full roll-out.
- Validate invoices from partners and dispute errors.
- Maintain updated documentation of rate cards, SLAs, and escalation contacts.
Requirements
2-3 years in logistics / fulfilment operations (preferably D2C / e-commerce).Hands-on experience with logistics portals.Proficiency in Excel / Google Sheets (pivots, lookups).Strong communication skills for vendor coordination and escalations.This job was posted by Kripa Raheja from Upliance.
Skills Required
Lookups, google sheets , Excel