Logistics Operations Executive

We are looking for a logistics operations executive with 2-3 years of experience in e-commerce or D2C logistics. This person will own day-to-day delivery coordination with our logistics, monitor TAT and on-time delivery, and operationalise new. The role is execution-heavy, requiring strong attention to detail and a proactive approach to exceptions.

Responsibilities

• Daily coordination with partners : pickup creation, manifest generation, label verification, and shipment allocation.
• Monitor shipments through the delivery lifecycle, escalate exceptions (NDR, delays, RTOs), and ensure maximum on-time delivery.
• Follow up with logistics partners to close NDRs within SLA and reduce RTO%.
• Track KPIs : TAT adherence, OTD% %, first-attempt delivery rate, RTO%, scan compliance.
• Prepare daily / weekly dashboards and share RCA on misses.
• Create SOPs for new SKUs (packaging, volumetric weight, fragile handling, HSN).
• Run test shipments before full roll-out.
• Validate invoices from partners and dispute errors.
• Maintain updated documentation of rate cards, SLAs, and escalation contacts.

Requirements

This job was posted by Kripa Raheja from Upliance.

Skills Required

Lookups, google sheets , Excel