Key Responsibilities :
Project Planning & Execution :
- Define project scope, objectives, deliverables, and timelines aligned with business goals.
- Develop detailed project plans covering tasks, resources, dependencies, and milestones.
- Oversee end-to-end delivery of automation projects from requirements gathering to deployment and post-implementation support.
Stakeholder Communication :
Act as a single point of contact for leadership, customers, and technical teams.Provide timely updates on project progress, risks, and dependencies.Conduct presentations, reviews, and demos to highlight automation outcomes and value delivery.Requirements Gathering & Analysis :
Collaborate with process owners and operations teams to identify automation opportunities.Translate business requirements into technical use cases and automation workflows.Resource & Task Management :
Coordinate with developers, testers, and infrastructure teams for task execution.Manage resource allocation, ensure skill alignment, and track deliverables against timelines.Risk & Quality Management :
Identify potential risks in technology, timelines, or operations; define mitigation plans.Ensure automation solutions meet compliance standards and internal IT / security policies.Oversee testing and validation phases to ensure stability before deployment.Documentation & Reporting :
Maintain comprehensive documentation including requirements, designs, runbooks, and test cases.Create dashboards, project reports, and ROI analysis for leadership using Smartsheet.Process Optimization & Innovation :
Recommend process improvements through automation and digital transformation.Stay current with automation trends such as RPA, ServiceNow, Ansible, Terraform, and DevOps tools.Lead innovation by introducing new methods and emerging technologies to optimize outcomes.Essential Skillset :
Smartsheet expertise Mandatory (dashboard creation, reporting, project intake management).PMP or PRINCE2 certification Mandatory.ITIL V3 / V4 Foundation certification Minimum required.Strong background in Automation & DevOps projects within Managed Services environments.Knowledge of automation frameworks, IT fundamentals, and emerging technology trends.Strong business, analytical, and program management skills.Proven leadership skills with the ability to eliminate barriers and deliver measurable results.Excellent stakeholder management, influencing, and communication (verbal, written, presentation).Agile mindset with adaptability in managing ambiguity and dynamic requirements.Education & Experience :
Bachelors or Masters degree in a relevant technical field.5+ years of experience managing complex IT programs / projects, particularly in :
Software developmentAutomation initiativesManaged Services transitionsDemonstrated experience in delivering projects with enterprise clients(ref : hirist.tech)