Chief Technology & Information Officer, SaaS (CTO I CIO)

Position Snapshot

Title : Chief Technology & Information Officer (CTO I CIO)

Location : Ahmedabad

Employment : Full-time, permanent

CTC : 60-80 LPA

Company Mission

We are digitizing healthcare at national scale for both the private and-most critically­ the public sector. Our ambition is to become for health what UPI is for finance : a ubiquitous, secure, real-time backbone that everyone trusts and uses daily.

This is not a distant dream. Right now, we are onboarding an entire city's health infrastructure onto our platform, proving that large-scale transformation is already underway.

We are looking for leaders with the drive, motivation, and self-determination to join us on this journey.

Role Summary

Own the end-to-end technology and information stack for our cloud-native HMIS / tele-health SaaS platform. Provide visionary architectural leadership (system, application, cloud, and data), harden security & compliance, create a hands-on, jovial, ownership-driven engineering culture, and deliver new Al-powered products at startup velocity - while scaling to the level of a nationwide public-health utility.

Key Responsibilities

Architecture Leadership - Define & evolve System, Application, Cloud and Database architectures for a multi-tenant, high-availability SaaS platform; maintain direct involvement in the product roadmap.

Cloud & Infrastructure - Own cloud cost, performance and DR across two GCP regions; manage internal IT (laptops, SASE, MOM) with zero-trust controls.

Al / ML Enablement- Embed Al / ML capabilities (ASR + RAG summarization, anomaly detection) into HMIS modules; evaluate and productionise new models.

Security, Risk & Compliance - Lead ISO 27001, SOC 2,HIPAA, NABH compliance; enforce DevSecOps, threat-modelling, pen-testing and vulnerability management.

Product Documentation & SDLC-Set up and enforce a seamless SDLC establish and audit SOPs; ensure every service, run-book and recovery plan is documented.

People & Culture- Foster a culture of innovation, collaboration and continuous improvement; keep teams motivated and jovial; coach by example on the dev f.lQQr,_

Pre-Sales & Client Engagement- Partner with the sales team to design solution demos, proofs-of-concept and technical bid responses; engage directly with C-suite stakeholders at prospective hospitals to gather requirements and position the platform's value proposition.

Stakeholder & Vendor Management- Translate clinical requirements into epics; present tech OKRs to the Board; manage cloud, AL and medical-device vendors.

Technical Expertise & Expectations

Holistic Architecture Leadership - Shape system, application, cloud, and data architectures that stay performant, maintainable, and cost-efficient as the platform scales.

SaaS Platform Stewardship - Guide the evolution of a multi-tenant, always-on health-technology product, balancing feature delivery with platform reliability.

Hands-On Engineering- Stay close to the code : review pull requests, troubleshoot production issues, and mentor engineers through practical example.

Product Partnership- Convert business and clinical requirements into clear technical roadmaps and measurable engineering objectives.

Al / ML Awareness - Identify pragmatic opportunities to embed data-driven and Al capabilities that enhance clinical workflows and user experience.

Process & SDLC Ownership - Establish robust DevSecOps, Cl / CD, infrastructure-as-code, and documentation practices that keep releases predictable and secure.

Security, Risk &Compliance Oversight - Maintain a proactive security posture, comprehensive SOPs, and continuous compliance with relevant healthcare and data-protection standards.

Health Interoperability Standards- Knowledge of FHIR, DICOM, SNOMED CT, HL7, and related standards is highly desirable.

Technology Foresight - Monitor emerging trends, assess their relevance, and pilot new tools or patterns that can strengthen the platform.

Embedded Systems & Hardware Insight- Knowledge of firmware, loT, or medical-device hardware development is seen as a distinguishing factor.

Personal Qualities

Ownership mentality- treats uptime, cost and code quality as personal responsibilities.

Methodical planner-works to clear quarterly and sprint plans; avoids scope drift.

Visible, hands-on leader- is present on the dev floor; white-boards solutions; joins incident calls.

Jovial motivator- energies stand-ups, celebrates wins, runs hack-days.

Domain & Experience Requirements

Proven experience in building products with 15,000 DAUs with 5 million+ transactions everyday

12+years engineering; 5+ years senior technology leadership (CTO, VP Eng, CIO).

Experience in healthcare / wellness / fitness SaaS or medical-device integration is a plus