Customer Care Executive

Key Responsibilities :

Respond to customer inquiries via phone, email, and chat

Share customer feedback to improve products and services

Make outbound calls to promote and sell apparel collections

Handle inbound leads and close sales effectively

Understand customer needs and recommend suitable products

Provide post-sales support to ensure customer satisfaction and repeat business

Maintain accurate records of all interactions and transactions

Manage orders, returns, and customer queries through the Shopify platform

Requirements :

Minimum 2+ years of experience in Customer Care (E-commerce preferred)

Hands-on experience with Shopify for order management and customer service

Excellent communication and interpersonal skills

Strong problem-solving ability with a customer-first attitude

Self-motivated, target-driven, and capable of working independently

Ability to persuade and close sales over the phone