Key Responsibilities
Inventory and Fulfilment Management :
- Manage and execute inventory, warehouse, and fulfilment activities within grocery operations, including food and non-food products.
- Ensure perpetual stock counts (cycle counts) are conducted regularly to maintain inventory accuracy.
- Oversee replenishment of products to meet order requirements within cutoff times.
- Resolve 'product not found' cases promptly to minimize operational disruptions.
- Maintain bin-level inventory accuracy of at least 99.5%.
- Ensure materials are available at forward stocking locations following the First Expiry First Out (FEFO) principle.
- Track expired and damaged items and coordinate their appropriate handling.
Team Management and Development :
Identify training needs and provide coaching and mentoring to team members.Develop the team by facilitating skill enhancement and performance improvement.Address team challenges by identifying problems and implementing data-driven solutions.Stakeholder Engagement :
Engage effectively with external customers, vendors, and partners to ensure smooth operations.Coordinate with internal cross-functional stakeholders, colleagues, and associates to drive operational excellence.Promote customer delight by maintaining high service standards and quick issue resolution.Role Overview
Handle end-to-end inventory functions within e-commerce grocery operations with a strong focus on accuracy and timely execution.Operate independently within defined policies and procedures, seeking guidance on complex or non-routine issues.Accountable for team performance and adapting departmental plans to meet resource and operational challenges.Apply in-depth functional expertise and business understanding to solve common business issues and contribute to operational improvements.Qualifications and Skills
Strong product knowledge of grocery items including both food and non-food categories.Experience in site inventory management within e-commerce or grocery operations preferred.Ability to manage and maintain inventory accuracy at a high standard (minimum 99.5%).Proficient in cycle counting and stock replenishment processes.Good leadership and people management skills with experience in team training and coaching.Strong analytical and problem-solving skills using data-driven approaches.Effective communication and stakeholder management abilities, both internal and external.Customer-focused mindset with the ability to drive customer satisfaction and operational excellence.Skills Required
Inventory Management, e-commerce, stock replenishment , cycle counting