Director, Professional Services

We are seeking an experienced and dynamic Director of Professional Services to lead our growing Professional Services team

The ideal candidate will have a proven track record of successfully leading professional services functions in the SaaS industry, ensuring our clients receive exceptional service and are set up for long-term success

This role will be pivotal in driving customer adoption, increasing retention, and delivering measurable value through expert-led service engagements

You will manage the delivery of high-quality services to our clients, which includes implementation, training, consulting, and strategic guidance

As the Director, you will collaborate closely with product, engineering, sales, and customer success teams to align client needs with the company's strategic goals

In This Role, You Will :

Leadership & Team Management :

• Lead and develop a high-performing Professional Services team, fostering a culture of excellence, accountability, and continuous improvement
• Provide coaching, mentorship, and career development to professional services leaders and project managers
• Hire, onboard, and retain top talent to support our expanding client base and service offerings
• Define clear roles, responsibilities, and performance metrics for the Professional Services team

Client Delivery & Success :

Strategic Planning & Process Improvement :

Financial Management :

Customer Advocacy & Collaboration :

Reporting & Metrics :

Key Skills & Competencies

Leadership & Team Management :

Project & Program Management :

Client Relationship Management :

SaaS Expertise & Technical Acumen :

Financial & Resource Management :

Process Improvement & Innovation :

Heres What You Need :

Additional Skills (Nice to Have) :

Skills Required

Client Relationship Management, Project Management, Leadership, Saas, Financial Management, Process Improvement