Associate Director - Transactional Services

We are seeking a talented individual to join our Operations team at Guy Carpenter. This role will be based in Gurugram This is a hybrid role that has a requirement of working at least three days a week in the office.

Associate Director - Transactional Services

We're seeking an Associate Director - Transactional Services who will become a part of a high-performance team involves driving the organizational strategy to ensure continuous improvement within the operations team through effective processes, skilled people, and a focus on quality. In this role, you will take complete ownership of Reinsurance Claims agreements, contributing to a positive difference in customer service by exceeding client expectations through strong operational rigor and delivery. It is essential to ensure that all compliance and regulatory requirements are met and maintained according to the required standards. Additionally, being bold in your thinking and bringing innovative solutions to any barriers faced will be crucial. During the first 3-6 months, you will receive active support from your peers to help you understand the ways of working within the organization.

We will count on you to :

• Direct the service operations and functions within a Client Support Process Team
• Lead and inspire the team, including setting clear goals and operating expectations, coaching CSS technicians to achieve goals and their full potential
• Implement short and long-term staffing strategies that aligns with the business objectives and target operating model
• Maintain robust operational management discipline as per processing metrics and professional standards
• Establish and adhere to SLA requirements with Guy Carpenter standards and clients-specific reinsurance agreements
• Operational Excellence - Building value by creating process efficiencies through upstream & downstream impact in business
• Deliver quality by building a knowledge organization and encouraging, leading and guiding teams to build depth and breadth of technical expertise
• Work with cross functional teams to resolve complex client and broker issues, and identify opportunities for improvements in process efficiency and effectiveness
• Stakeholder Management Stakeholders / operating companies - Serve as the escalation point of contact in resolving complex and challenging issues.
• Examine capacity planning and forecasting of team resources (e.g., people, time, etc.) and adjust as needed to maximize effectiveness and efficiency
• Risk Management & compliance - Enforce a regular risk review to create significant R&C profiling (risk register) and resilience in operations. Eg. Review cross skilling plans to mitigate operational risks related to key person dependence. Will be required to benchmark best risk practices to help create an operational risk strategy.
• Opportunity identification – Seek opportunities for development of high potential managers and constantly work towards supporting regions in projects and client deliveries
• Employee Engagement - Set standards for people excellence and create strategies for development of people and process knowledge

What you need to have :

What makes you stand out

Why join our team :

Guy Carpenter, a business of Marsh McLennan (NYSE : MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person

Show more

Show less

Skills Required

Operational Excellence, Leadership, People Management, Collaboration, Critical Thinking, Decision Making, Analytical Ability, Resource Management, Risk Management