Assistant Manager Guest Relations

An Assistant Manager Guest Relations supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience.

What will I be doing

As Assistant Manager Guest Relations you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Assistant Manager Guest Relations is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards :

• Assist Guest Relations Manager with the daily operations of the department
• Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests
• Manage special room assignments and suite occupancies
• Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms
• Ensure all VIP room standards are met and amenities are in place before arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Maintain inventory of Guest amenities
• Demonstrate current knowledge of all hotel products and services
• Offer a professional manner with an emphasis on hospitality and Guest service

EOE / AA / Disabled / Veterans

What are we looking for

Assistant Managers Guest Relations serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow :

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience :

Manager

Key Skills

Campaigns,Invasive Cardiology,Accounting Tally,DCS,Drafting,Activex

Employment Type : Full-Time

Experience : years

Vacancy : 1