Server Support & Maintenance Technician

Job Title : Server Maintenance Specialist

Key Skills : Server hardware, Dell Servers, HP Servers, IBM servers

Experience : 8+years

Location : Bangalore STPI

Shift : Rotational

Mode : Work from Office

We at Coforge are seeking a “Server Maintenance Specialist ” with the following skill-set :

Key Responsibilities :

• Hardware level maintenance (root cause analysis & troubleshooting) of different servers' hardware components / IPMI level issues / failures.
• Monitoring of system health & Performance parameters and suggesting the maintenance activities proactively,
• Respond to and resolve help desk requests, Review system logs, knowledge of system vulnerabilities and security issues.
• Must be able to manage inventory and coordinate with OEMs and Vendors for resolving IT-related issues.
• Manage inventory of hardware components in EMS and ensure proper tracking, documentation & follow the defined change management processes (in EMS) in case of asset change / component change. Good Knowledge of Operating System, Bootup Processes, Server Architecture & Server Management.
• Manpower should be part of the O&M phase of the project.
• At least one Server Maintenance Specialist should have Linux / RedHat Administrator / LFCS at each data centre.
• Should be responsible for all the server activities at the data centre and DR-like installations, performance tuning activities, reporting, etc.
• Should work in 24
• 7 rotational shifts.
• Responsible for all server tickets & alert (for Server HW alerts) response / resolution time management.
• Manage OEM / Vendor ticket for all servers.
• Prepares and maintains weekly and monthly server reports.
• To ensure that servers, processes and methodologies as specified are followed to ensure effective monitoring, control and support of IT Service delivery.
• Make an escalation to the upper level related to all servers.
• SLA Management for all OEM / Vendors.
• Server Specialist at DC will also look into server issues of DR in liaison with his DR team member.

Educational Qualifications :

Notice Period : Immediate Joiners preferrable or the Maximum notice period is 1 month