ORM Executive (Customer Support)

We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management (ORM Executives).

Work Location (work from office) : Prabhadevi

Ideal Candidate Profile :

• Strong passion for social media
• Familiarity with various social media platforms and their features
• Entrepreneurial, and possess a proactive approach with a strong bias for action
• A deep desire and commitment to create truly outstanding output at all times
• Candidate with previous experience in customer service industry can apply.

Shifts : Rotational Shifts – including night shifts (5 days working)

Week Off : Rotational (any 2 days in the week, could be split or consecutive)

Responsibilities : (Including, not restricted to)

Job description

HAWK is a new-age customer experience agency focused on ORM, Listening, and Customer Support. We execute Omni channel ORM strategies and crisis management, analyze social media feedback, and guide brands through complex customer support challenges. With a disruptive approach towards customer support, HAWK unites the smartest minds with advanced processes and tools to invoke genuine emotions and provide a stellar customer experience. We cater to brands like OPPO Mobiles, OLA Cabs, Sony TV and Amazon MiniTV to name a few.

Skills Required

community engagement