Team Leader- Technology Services

Requirements

Description and Requirements

Position Summary

As a Software Packaging Specialist, responsible for monitoring Service-now queues for new, approved software packaging requests, you will play a pivotal role in validating requirements with Application Owners, maintaining comprehensive records of applications, owners, versions, and application status. Your duties include creating workflows to route requests for application installation to appropriate approvers, tracking and checking software license consumptions against entitlements, and conducting integration testing for all packaged software. Additionally, you will assist in the preparation of daily reports for customers or management, escalate incidents and requests as needed for timely resolution and customer satisfaction, and actively contribute to the development and maintenance of documentation. Participation in department and business-level projects and meetings is expected to ensure the prompt execution of technology initiatives and strategies. The role demands the ability to multi-task in a fast-paced environment, with flexibility to perform other duties within the area of expertise as requested and assigned.

Job Responsibilities

• Responsible for creating and testing Windows software installation packages for automated deployments in an Enterprise environment
• Experience in creating packaging for server operating system, mostly for Citric end user platform hosting on server platform.
• Initiates, plans, coordinates, designs, develops, and tests software distribution packages.
• Work with end customer to perform the UAT testing of the package before distribution of the package in production environment.
• End-to end support in packaging, testing , distributing in test and production rollout, help operations team in case of any failure in prod deployments
• Participates in project activities beyond technical tasks, to include collecting data, contributing to designs / decisions, and communicating with customers
• Research and recommend innovative, and where possible, automated approaches for anything related to software packaging and deployment
• Generate and maintain operational and other procedural documentation as needed
• Experience with multi-site, large environment with application package deployments using tools such System Center Configuration Manager, Intune, or equivalent technologies such as Chef Infra , Ansible
• Experience with producing complex software packages and software deployments
• Minimum of two years' experience in Config Management, SCCM, Intune or similar product for application packaging and distribution
• Expertise with Desktop Virtualization - VMWare Workstation, Hyper-V, Azure AVD, Citrix VDI, or equivalent technologies is preferred
• In-depth knowledge of operating systems (Windows Desktop OS 7 / 10 / 11, Windows Server 20XX Server). Ex. (DLL conflicts, Windows registry, environment variables, batch files, and client / server operations / connectivity
• Strong knowledge in windows application package creation and installation using Windows installation components and third-party tools such as Admin Studio, InstallShield, Wise Studio, Orca
• Expertise in Windows automation scripting such as PowerShell, WMI, VBScript, PowerShell App Deployment Toolkit. PowerShell and App Deployment Kit strongly preferred
• Working knowledge in Microsoft'ÄØIntune'ÄØsoftware administration, software packaging and deployment
• Comprehensive knowledge and experience with Windows installer technologies such as MSI,'ÄØMSIX, AppX, virtualization, and other installer technologies. Candidate should also have a strong understanding of the following areas as relates to application packaging :
• MSI patches and transforms
• MSIX packaging and App Attache
• MSI merge modules, macros, and custom actions
• Security modifications within MSI packages
• Installation impersonation (system, user etc.)
• Experience with DLL conflicts,
• Windows registry modifications
• Environment variables
• TCP / IP networks, Network Protocols

Knowledge, Skills And Abilities

Education

About MetLife

Recognized on Fortune magazine's list of the 2025 'World's Most Admired Companies' and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.

At MetLife, it's #AllTogetherPossible . Join us!

Skills Required

Admin Studio, Msi, Chef, Appx, Powershell, Orca, Intune, Vbscript, Installshield, Wmi, Vmware Workstation, Ansible, System Center Configuration Manager