Application Support Engineer

Job Summary :

We are looking for a proactive and technically sound Application Support Engineer who can manage both L1 and L2 support activities for our CLM software. This role will involve interacting with end users, resolving technical and functional issues, providing training, performing configurations, and ensuring timely ticket resolution. The candidate must be comfortable working in a flexible shift to align with the client's business hours

Key Responsibilities :

Level 1 Support (L1) :

• In assigned shift, act as the first point of contact for customer support inquiries.
• Monitor, triage, and manage support tickets using the ticketing system.
• Document issues, steps to reproduce, and resolutions.
• Conduct user sessions and walkthroughs for basic features.
• Generate and share standard ticketing reports
• Escalate unresolved issues to L2 or development teams.

Level 2 Support (L2) :

Shift & Availability :

Required Skills & Experience :

Good to Have :

Soft Skills :

Skills Required

Angular, Sql Server, .NET, Ms Sql