ServiceNow Solutions Engineer

Role : Servicenow

Experience : 5-8 Years

Locations : Bangalore

Must have & good to have :

Skills : Incident, Change, Problem, CMDB, Scripting Knowledge, Java coding experience

Must-Have :

CMDB,Scripting knowledge,java coding experience

Desired Competencies (Technical / Behavioral Competency)

Must-Have

(Ideally should not be more than 3-5)

Experience in supporting implementation, administration, configuration, and development of the ServiceNow Platform

4-6 Years’ experience as a core developer.

Should be ServiceNow Trained developer, Should be ServiceNow Trained and / or Certified Implementer

ServiceNow Scripting and / or Orchestration Trained

ITILV3.0 Foundations Certified

Good understanding of Agile Methodology and SDLC

Service Portal experience would be a plus.

1. Development knowledge and experience on Change, Incident, Problem, CMDB implementation

2 . Knowledge of Business Rules, Client Scripts for Change, Incident, Problem, CMDB related configurations

3. Experience in Java

4. ITIL knowledge

5. Development knowledge on Incident, Change, problem module of SNOW

Good-to-Have

Obtain and analyze business requirements and document technical solutions

Leadership skills in technical initiatives

Generating detailed technical documentation

Communications that clearly articulate solutions and the ability to perform demonstrations.

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Responsibility of / Expectations from the Role

Demonstrate skills in the areas for the ServiceNow development, documentation and technical support of the ServiceNow platform.

• Provide software configuration and customization including, but not limited to : screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations
• Obtain and analyze business requirements and document technical solutions
• Develop, design and rollout new application modules, workflows and catalog requests and Configuration Management
• Administration of ServiceNow instances including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• Experience with working or developing on two or more of the following programming languages : JavaScript, PHP, C, Java, Perl, HTML or HTML 5, Angular JS, Bootstrap
• Experience with Web Services Integration (SOAP,REST and JSON)
• System / Process Automation (Orchestration) experience to automate workflows and simplify tasks for various business processes
• Experience implementing systems using the Agile / Scrum methodology
• Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
• Research new functionality and recommend solutions that deliver value to the organization