Sr. CloudOps Engineer

About Digital.ai

At Digital.ai ,  we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning ,  we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery ,  we help our clients accelerate their innovation and stay ahead of the digital curve.

About the Role

Responsible for managing the day-to-day operations as a part of the Cloud Operations Organization. This includes managing production and development / QA systems in multiple remote locations around the world. The ideal candidate would have previously worked in a 24x7 Production environment and be comfortable administering mission-critical systems. This position is also responsible for installs, upgrades and maintenance of customers for Digita.ai Products TeamForge, Agility, AI-Powered Analytics etc.

Responsibilities

• Be available for on-call support and Shifts
• Shift Timings (IST) - 6 : 30am - 2 : 30pm & 2 : 30pm - 10 : 30pm, 10.30pm – 6.30am and weekend
• Work on tasks / tickets on a daily basis to support IT Operations / Hosted Application
• Responsible for Digital.ai applications support like Installation, Upgrade, Manage Performance
• Troubleshoot issues related to IT Infrastructure, Hosted Applications, Cloud and have a permanent fix for the issues.
• Identify recurring tasks which require automation and automate them.
• POC / Projects

Requirements

What We Offer :

Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation.

For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter.

FRAUD PREVENTION ALERT : please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar / third party requesting please reach out directly to Digital.ai.