Senior Cloud Operations Engineer I

Overview

PowerSchool is one of the fastest growing education technology companies, with more than 18 million users across the world. We are giving educators all the tools they need to more easily personalize education and improve student outcomes, but in a way that works easily with their current systems and teaching approach. We’ve evolved the traditional learning management system into an education cloud : a platform that connects the people, content, and systems that fuel education.

Working at PowerSchool offers you a chance to help solve the most important challenges in education in an environment that’s fun, collaborative and innovative. We are looking for smart, creative individuals who are passionate about education and aren't afraid to show it.

Responsibilities

This position, under the general direction of the Manager, Cloud Operations, will be responsible for supporting hosted customers and be responsible, at varying levels, for software installations and configuration, continuous systems analysis, technical customer support, systems administration, and database administration for the SaaS server technologies used in the public and private cloud environment. Work includes installation and configuration, monitoring, and maintenance of application servers, database servers and networks to meet user needs and maximize system performance, availability, and security of all hosted systems. Ideal candidate will have at least 3-10 years’ experience.

Qualifications

Responsibilities :

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform daily system administration tasks to verify that all systems are up and running
• Installation and configuration of software in virtualized environments to ensure high availability
• Monitor and troubleshoot application issues to ensure high availability, optimal performance and system responsiveness
• Operate and maintain orchestration routines in production
• Complete periodic updates and software version upgrades
• Install and configure new customer environments as needed
• Execute as a member of a team following a well-defined Agile SDLC
• Execute any SDLC tasks including requirements definition, design, development, peer review, testing, documentation, release, deployment, operations, maintenance
• Support and deploy enterprise network standards for partner integration and public cloud infrastructure
• Design and implementation of monitoring solutions for network, Databases, virtual machines and PaaS
• Maintain network documentation, including maintaining network matrix, backup configurations, and network diagrams
• Support product development teams in the delivery of continuous integration, continuous deployment, providing templates and patterns to follow to ensure code produced by product development teams can be deployed and scaled on standardized technologies and platforms
• Perform root cause analysis for production issues where the root cause is in infrastructure, environment, configuration, or deployment routines; understand when to escalate to product development teams; remediate root causes and implement preventative actions
• Troubleshoot application performance issues and engage Help Desk or IT Support as needed to identify and resolve the issues
• Performs database monitoring and troubleshoots database performance issues
• Uses customer management system to provide status on open customer issues and properly verifies when an issue can be closed
• Participate in after-hours maintenance, when necessary, respond to emergencies, participate in customer calls when called upon in support of initiatives and incident response
• Able to communicate effectively and work as a team member to manage all hosted systems used within the environment
• Other duties as assigned

Qualifications :

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.

Qualifications include :