Process Trainer – U.S. Mortgage Underwriting
Location :
Work from office - Chennai, Tamil Nadu (supporting U.S.-based operations)
Key Responsibilities
Serve as a
Subject Matter Expert (SME)
in U.S. mortgage originations and / or pre-underwriting, ensuring in-depth domain knowledge is shared across the team.
Design and deliver
training programs—from onboarding new hires to upskilling experienced professionals—with materials like modules, case studies, training videos, and SOPs.
Conduct audits
of proof-of-concept transactions or underwriting processes using client-defined templates, and provide
structured, documented feedback
to trainees.
Participate in
regular calibration calls
with internal and client stakeholders to align on performance expectations and ensure training efficacy.
Manage
training databases , generate daily / weekly reports, and perform
Training Needs Analysis (TNA / TNI)
to track progress and optimize programs.
Lead
knowledge transfer
during new project transitions, leveraging global virtual teams to standardize content and share best practices.
Highlight the
business impact
of training interventions to demonstrate value and help align learning curves with industry standards.
Skills & Qualifications
5+ years
of experience in
U.S. mortgage originations or pre-underwriting
delivery / training roles.
Strong proficiency in training content development :
SOPs, process documentation , and educational materials.
Excellent
communication skills
(English – written and verbal) and stakeholder collaboration capabilities.
Proficient with
Microsoft Office tools : Excel (reporting, data analysis), Word, and PowerPoint
Trainer • India