Accounting Team Lead

Job Summary

We are seeking a highly skilled QuickBooks Online Accounting Lead to provide expert guidance and real-time support to the QuickBooks Live Support team. The ideal candidate will have a strong background in accounting, excellent problem-solving abilities, and the ability to mentor and assist team members in resolving complex financial queries efficiently. This role focuses on team leadership rather than direct client calls, ensuring seamless operations and high-quality support.

Key Responsibilities

Provide real-time support and guidance to the QuickBooks Live Support team, ensuring smooth operations and prompt resolution of client queries.

Assist team members in addressing complex accounting-related queries, including bank reconciliations, financial statements, payroll, tax filings, and general bookkeeping.

Troubleshoot and resolve technical and accounting issues related to QuickBooks usage by supporting the team in identifying solutions.

Offer expert guidance on best accounting practices, chart of accounts setup, and financial reporting, ensuring team members deliver high-quality support.

Train, mentor, and coach team members to enhance their QuickBooks knowledge, problem- solving abilities, and client-handling skills.

Stay updated with the latest QuickBooks features, accounting regulations, and industry best practices and ensure the team remains informed.

Collaborate with internal teams to improve processes, enhance client experience, and provide valuable feedback for system improvements.

Benefits

Attractive Salary Package above industry standards

5-Day Work Week (Monday-Friday)

9-Hour Shift – No Overtime

Pick-Up & Drop-Off Facility

Dinner Facility

Learning & Development Opportunities

Weekly Individual and Team Incentives

Rewards & Recognition