Service Delivery Leader - L&D

Key Responsibilities

Developing and executing a strategic learning roadmap aligned with organizational goals, encompassing technical skills, leadership development, and emerging technologies.

Conducting thorough needs assessments across departments to identify skill gaps and learning opportunities, utilizing data analytics and stakeholder feedback to inform decision-making.

Designing and implementing blended learning solutions including workshops, eLearning modules, mentoring programs, and hands on technical training sessions.

Partnering with technical teams and business leaders to create customized learning paths that address specific role requirements and career progression needs.

Evaluating and integrating cutting edge learning technologies and methodologies to enhance program effectiveness and learner engagement.

Monitoring industry trends, emerging technologies, and best practices in learning and development to ensure programs remain current and relevant.

Measuring and reporting on learning outcomes, program effectiveness, and ROI using both quantitative and qualitative metrics.

Building and maintaining relationships with external training partners, technology vendors, and industry experts to enhance learning offerings.

Skills Required

Data Analytics