Chat Customer Service Representative

In this role , Youll work to resolve customer issues via chat services, including chat, text, email, social media, direct messaging and other nonverbal platforms. Whether it s getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you ll be the difference between their customer experience being just average or an exceptional one . Youll report to the team Lead. You ll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You ll :

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring to the Role

1 year or more customer service experience; Freshers welcome to apply

Great written communication skills, including grammar and spelling

High School Diploma

Computer savvy

Flexibility to work in a 24 / 7 environment

What You Can Expect  Knowledgeable, encouraging, supporting and present leadership

Diverse and community minded organizations

Career-growth and lots of learning opportunities for aspiring minds

And yes...all the competitive compensation, performance bonus opportunities, and benefits youd expect and maybe a few that would pleasantly surprise you.

Offered Benefits / Facilities :

Medical Leave

Flexible Time Off

Flexible Working Hours

5 Days working

Travel Allowance

Subsidized Meals Allowance

Night Shift Allowance

Key Skills :

Online Chat

Customer Care

Customer Relationship

Chat Process

Skills Required

Online Chat, Customer Care, Customer Relationship, Chat Process