area collections manager - gujarat

what will you do

• manage field infrastructure for collections portfolios for a specific location
• end to end vendor management : vendor onboarding, performance tracking, vendor level capacity planning & controls, vendor billing and validation
• building, coaching and mentoring the field team identifying team goals and evaluating team progress
• responsible for day-to-day collections field operations with holistic improvement of the portfolio in the allotted area by improving overall collections
• deliver detailed financial and behavioral trend analysis and produce robust collections, roll rates & NPA projections
• maintain and communicate detailed reports to track performance against plan
• ensuring highly customer centric field collections to deliver high standards of customer experience
• be aware of what is happening on competition space and collection ecosystem and keep adding new ideas to improve collection efficiency
• examine strategic performance, spot emerging opportunities and identify threats / blockers at business, location & product level
• look for novel strategic solutions & execute support solutions like legal proceedings and skip tracing effectively, and develop creative action plans for the future
• work seamlessly with other key stakeholders (front end collections, risk, product & tech) - to ensure portfolio quality & high standard of customer experience
• provide early warning feedback on fraud / default indicators to risk team

you should apply if you :

Skills Required

Capacity Planning, Performance Tracking, Customer Experience, skip tracing, Vendor Management