Branch Manager

Objective :

To oversee and manage the complete operations, sales, and customer service of the jewellery showroom, ensuring smooth functioning, profitability, and adherence to company policies and brand standards.

Key Responsibilities :

Sales & Customer Management :

Achieve monthly and annual sales targets as per company goals.

Ensure an excellent in-store customer experience with personalized service.

Handle key and high-value customers professionally.

Address and resolve customer queries and complaints effectively.

Team Supervision & Leadership :

Lead, motivate, and monitor sales and support teams to maintain discipline and performance.

Conduct regular team meetings and daily briefings.

Identify training needs and coordinate staff development.

Showroom Operations :

Supervise day-to-day operations including billing, cash handling, and inventory management.

Maintain showroom presentation, hygiene, and safety standards.

Ensure all company SOPs for jewellery handling, display, and closing are strictly followed.

Inventory & Coordination :

Coordinate with the purchase and accounts departments for stock planning and replenishment.

Track stock movement of gold, diamond, and silver items.

Conduct regular stock audits and ensure accurate record-keeping.

Reporting & Administration :

Prepare and submit daily, weekly, and monthly sales and performance reports.

Ensure compliance with hallmarking, billing, and GST regulations.

Oversee attendance, staff scheduling, and leave management.

Skills & Competencies :

Strong leadership, communication, and decision-making skills

Deep understanding of jewellery types, designs, pricing, and purity standards

Proven ability to manage retail operations efficiently

Proficiency in Tally / ERP / MS Excel

Strong customer relationship management

Qualifications & Experience :

Graduate (Commerce or Business background preferred)

Mandatory 7–10 years of experience in the jewellery industry with sound product knowledge

Prior experience in handling a showroom or branch independently

Salary :

As per industry standards and commensurate with experience and performance.

Skills Required

Ms Excel, Customer Relationship Management, Tally ERP