Growth Consultant

Job Description : Growth Consultant

As an Growth Consultant, you will play a key role in ensuring the successful deployment of solution for the clients. Acting as a strategic partner, you will work closely with both client stakeholders and internal teams to understand business objectives, design tailored implementation strategies, and drive end-to-end execution. Your focus will be on delivering value through effective project management, clear communication, and alignment with customer goals—ensuring a smooth transition and long-term success with Shipsy's solution.

Location : Gurgaon

Experience : 5+ years preferably in SaaS supply chain domain

Key Responsibilities and Accountabilities :

• Client Engagement & Relationship Building :

Develop and maintain strong relationships with key stakeholders to foster long-term partnerships. Understand client objectives and align them with our product solutions to drive their success. Travel to Client locations would be a key element towards building this.

Work closely with clients and pre-sales team to detail the solutioning and prepare clear BRD which explain the process and system workflow and exception scenarios.

Serve as a trusted advisor, proactively addressing client needs and ensuring the adoption of new features, services, and solutions. Regularly review account performance metrics and KPIs to ensure the client's goals are met.

Drive implementation project for system by collaboratively working with client, pre-sales team and product team. Lead efforts to drive project management best practices so as to ensure we are delivering the project in an agreed timeline with agreed resources and ensuring scope is closely monitored.

Leverage data to provide actionable insights to customers. Monitor and report on key metrics such as product adoption, engagement levels, and churn risk. Suggest improvements or changes based on the analysis.

Provide clients with training and resources to ensure they understand and can fully utilize the product. Develop customized learning paths and onboarding plans to accelerate time-to-value.

Manage infant care, close all points by working with product and support team.Create customer SOP for processes that can be used by client and internally by support. Work with the support team to handover the project to Support and KAM.

Act as the voice of the customer within the organization, providing feedback to product teams for improvements or new feature development based on client input.

Role Requirements :

Skills Required

Customer Training, Project Management, Client Engagement