Tech Support Engineer - Language (Italian)

Technical Support Engineer - Languages (M365 Concierge)

Language - Italian

Job Overview

Gigmo Solutions is seeking a skilled and customer-centric Technical Support Engineer (Language- Italian) to join our Microsoft 365 Concierge Support team. The role focuses on providing high-quality technical assistance to customers for Microsoft 365 products, handling installation, configuration, licensing, and user support through multiple support channels.

Key Responsibilities

• Provide end-to-end Microsoft 365 Concierge support to customers via chat, email, remote support, and phone
• Assist users with Microsoft 365 setup, installation, activation, and licensing issues
• Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services
• Support user account management, mailbox setup, and license assignment
• Troubleshoot Windows and macOS OS-related issues impacting Microsoft 365 functionality
• Assist with identity and access management, including SSO, Azure AD sign-ins, and authentication issues
• Analyze logs and diagnostic data to identify and resolve technical issues
• Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system
• Escalate complex or unresolved issues to internal Microsoft support teams when required
• Proactively identify recurring issues and share insights with internal teams to improve service quality

Required Skills & Qualifications

System Requirements (Remote Work)

Preferred Qualifications

Skills Required

Sso, Azure Active Directory, Microsoft 365, Ticketing Tools, Troubleshooting, Macos, Windows, Crm