Key Account Manager - Global Accounts

Key Responsibilities :

• Focus the GAM on the primary GAM goals by rationalizing the scope of support activities directly administered by a GAM and building a robust support organization.
• Shift administrative and support activities to the CSM organization, with training and staffing aligned to customer satisfaction measured by SLA compliance and NPS.
• Expand the capacity of a GAM to simultaneously manage multiple Global Accounts.
• Tighten the hand-offs and collaboration in the team selling and support model (e.g., partnership with CE for services.
• What you ll do as the ( Global Account Manager )
• You are the central point for your clients requiring that you develop strong relationships with all Zones personnel that support them. You will also lead regular health checks requiring that you keep Zones in-tune and aligned with current and future opportunities.
• Priority to grow core and partner with field for services. Clients have needs outside of their managed standards. When this happens, be prepared, and use your Zones resources to orchestrate a conversation that leads you to further wallet-share
• Automate 100% of your clients managed standards using system integration tools. 75-80% of your client s business will be purchasing standards. Digital adoption allows a more seamless interaction with Zones, lowers our cost to serve, and enhances customer satisfaction.
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills. Excellent verbal and written communications skills
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability, and maturity
• Ability to prioritize among competing tasks
• Problem-solving skills
• Excellent time and project management skills.
• Keen attention to detail and adherence to deadlines
• Ability to establish & maintain working relationships with OEM principals, Vendors & Suppliers.

What you will bring to the team :

Skills Required

B2b Sales, Solution Selling