No longer accepting applications
![Customer Support Team Lead [Only 24h Left]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=CARS24){kind=logo}
Customer Support Team Lead [Only 24h Left]
CARS24India26 days ago
Job descriptionMinimum 4 years of call center experience, with at least 1 year in a team lead role. Fluency in at least 3 southern Indian languages (Tamil, Telugu, Kannada, Malayalam). Strong communication and interpersonal skills. Proven experience in stakeholder management and cross-functional coordination. Hands-on experience in funnel management and performance tracking. Excellent data analysis and reporting skills (Excel, dashboards, CRM tools). High customer orientation and problem-solving mindset.
What will you drive?
- Lead, coach, and mentor a team of customer service representatives to achieve performance targets.
- Monitor daily operations, call quality, and ensure SLA adherence.
- Communicate and collaborate effectively with internal and external stakeholders.
- Optimize funnel conversion at every stage (lead to inspection, inspection to stock-in, etc.).
- Analyze performance metrics, generate reports, and drive data-backed decision-making.
- Drive initiatives to improve customer experience and reduce friction across touchpoints.
- Manage escalations, ensure timely resolution, and identify process gaps.
Who are we looking for?
Create a job alert for this search
Customer Support Team Lead • India
Related jobs
Need Telematics customer support for GPS Industries.Post- Telematics Customer support.The Telematics Customer Support Team Lead oversees a team specializing in telematics support, ensuring ef...Show moreLast updated: 10 days ago
- Promoted
Customer Support Specialist
Fwd CreativesNagpur, IN Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production.
We offer a comprehensive suite of services designed to ...Show moreLast updated: 8 days ago
- Promoted
Microsoft Power App Lead
Persistent SystemsNagpur, IN We are Looking for Lead having good experience in implementing and leading of Microsoft power platform as part of a service-oriented architecture for managing dynamic business process.Must be profi...Show moreLast updated: 18 days ago
Telematics Customer Support
preferable.aiIndia, MH, inQuick Apply
- Promoted
Customer Support Specialist
Scry AINagpur, Maharashtra, India Customer Support Specialist Location : .India (Remote) Employment Type : .Monday to Friday, Day Shift Experience : .Years in Customer Support, Helpdesk, or Client Success.
Scry AI is a research-led enterp...Show moreLast updated: 4 days ago
- Promoted
Horizon VDI Support Specialist
Mastech DigitalNagpur, IN Job Title : Horizon VDI Support Specialist.Need someone who will serve as the primary technical resource for supporting and maintaining the.
VMware Horizon VDI platform across all levels of the suppo...Show moreLast updated: 18 days ago
- Promoted
Technical Lead
ThumoNagpur, IN Founding Engineer @ Thumo (Africa’s first super-app).We’re building Africa’s super-app, starting with food delivery.M funding round led by Soma Capital with top Silicon Valley angels, we’re hiring ...Show moreLast updated: 30+ days ago
- Promoted
Customer Technical Support Specialist – SaaS Compliance Platform
BigRioIndia, India Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 10 days ago
- Promoted
Technical Lead
Hayagreeva Consulting Private LimitedNagpur, IN AEM Forms with 5+ years experience.Send your profiles and references to sai.Show moreLast updated: 16 days ago
- Promoted
Technical Architect Team Lead
QNOPY Inc.nagpur, maharashtra, in We are seeking an experienced Technical Team Lead with a strong background in delivering SaaS products to lead our engineering team.
The ideal candidate has 7+ years of hands-on experience in softwa...Show moreLast updated: 5 days ago
- Promoted
Technical Support Specialist
AppLogic NetworksNagpur, IN As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally.
Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago
- Promoted
Lead Solutions Architect
CapgeminiNagpur, IN Lead solutioning from deal qualification to contract signature.Develop end-to-end solutions (Transformation, Transition, Run).
Manage internal stakeholders and ensure visibility of solution metrics....Show moreLast updated: 27 days ago
- Promoted
Customer Technical Support Specialist - SaaS Compliance Platform
BigRioIndia, India, India Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 3 days ago
- Promoted
Tier 1 Technical Support Engineer
Trantornagpur, India Rotational 8 hours shift (5 days a week).As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users.You will b...Show moreLast updated: 11 days ago
- Promoted
Delivery Lead
RapidBrainsNagpur, IN Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee.
Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 17 days ago
Support Team Leader
CivicaIN We’re Civica and we make software that helps deliver critical services for citizens all around the world.From local to state government, to education, to health and care, over 5,000 public bodies a...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Specialist (unpaid)
SM Recordnagpur, India SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide.
Built on the principles of Technology and Trust, we are dedicated to max...Show moreLast updated: 11 days ago
- Promoted
Technical Customer Support Lead
CanvendorChennai, Republic Of India, IN Hiring : Technical Customer Support Lead (5+Years Experience) | Chennai |.Notice period : Immediate to 1 Week.Skills Highlighted : Customer Support, Advance Excel, SQL, JQL, SLA.Self-motivated and pro...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
Alvaria CXNagpur, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 29 days ago