CIPL - Process Automation Engineer - ERP / CRM Platforms

Job Title : Business Process Automation Architect E-Governance (CMMI Level 5)

Location : 8+ Type : Role :

We are looking for a seasoned Business Process Automation Architect to lead digital transformation in e-governance projects. This role involves designing and implementing automation frameworks aligned with CMMI Level 5 standards and deploying suitable open-source ERP / CRM platforms to streamline public sector Qualifications : Bachelors or Masters degree in Computer Science, Information Systems, or related Preferred :

• PMP (Project Management Professional)
• CMMI Certification
• Six Sigma (Green Belt or Black 8+ years in business process automation, with significant exposure to e-governance and public sector digital transformation.
• Proven experience in CMMI Level 5 aligned process architecture and audits.
• Expertise in implementing open-source ERP / CRM systems like Odoo, ERPNext, SuiteCRM, Skills :
• Business Process Design & Re-engineering
• BPM Tools & Workflow Automation (e.g., BPMN, SOA)
• CMMI Level 5 Practices & Documentation
• ERP / CRM Evaluation & Implementation (Odoo, ERPNext, SuiteCRM, VTiger)
• Automation Architecture & Governance Frameworks
• Functional & Technical Specifications Writing
• Stakeholder Engagement & Change Management
• Process Analytics & Continuous Improvement
• Agile Project Leadership
• Public Sector / E-Governance Experience
• Open Source Software Evaluation
• RFP, PoC & Solution Comparison
• Team Mentoring & & Responsibilities :
• Design and optimize complex business processes using automation tools.
• Align automation strategies with CMMI Level 5 process maturity standards.
• Lead public sector workflow digitization with a focus on transparency and scalability.
• Conduct ERP / CRM platform research, PoC, and feature comparisons.
• Manage full deployment, training, and user adoption across departments.
• Prepare documentation for CMMI audits and appraisals.
• Mentor internal teams on automation, open-source platforms, and digital best practices.
• Monitor post-implementation KPIs and drive improvements.

(ref : hirist.tech)