ServiceNow Discovery and CMDB Engineer

Location : Chennai / Hyderabad

Experience Range- 5-10 years

Roles & Responsibilities

• Configures and Maintains Discovery Application
• Works closely with Configuration Manager in the population of CMDB
• Interfaces with Compute, Network, and Security teams to assure access and permissions.
• Resolving discovery errors related to permissions and access.
• Assuring completion of scheduled discovery jobs
• Assisting in the validation and testing of Discovery after upgrades
• Reviewing the environment for changes and new requirements that may drive changes to the Discovery solution.
• Assures downloads from the ServiceNow store occur monthly for CMDB Classes and Discovery patterns.
• Add new schedules, IP ranges, and credentials for new devices and environments.
• Integrations with 3rd party discovery tools, such as Logic Monitor.
• Provide timely resolution to systems problems.
• Develop effective working relationships with other departments, groups, managers, and vendors.
• Proactively seek efficient and quality solutions.
• Perform additional duties as assigned