CX Transformation Expert
Nexora Tech SolutionsKannur, INJoin Nexora Tech as a CX Transformation Expert
About Nexora Tech :
Nexora Tech, founded by Aparna Kumar (Former CIO – SBI, HSBC, and senior leadership positions at HDFC Bank, Capgemini, Oracle, and Citi), is a boutique technology advisory and consulting firm that partners with CXOs and Boards to deliver digital transformation, AI-led innovation, customer experience reimagination, and IT modernisation across industries.
We help organisations create AI-first, customer-centric ecosystems by blending strategic insight, process redesign, and emerging technologies to deliver seamless, data-driven, and humanised customer journeys.
Who We’re Looking For :
We are seeking passionate CX Transformation Experts with hands-on experience in omnichannel strategy, AI-enabled contact centre solutions, and customer experience innovation. You will work closely with Aparna Kumar and senior client stakeholders to design next-generation CX frameworks that combine technology, analytics, and behavioural insight.
The role will involve designing customer journeys, deploying automation platforms , and enabling measurable CX improvements (NPS, CSAT, cost-to-serve) through AI and analytics-driven interventions.
Engagement Model :
- Retainership or Contractual basis
- Duration : 12 to 36 months per engagement (extendable based on client programs and continuity)
- Hybrid model – remote consulting with client-site collaboration where needed
- Nexora provides comprehensive sales, pre-sales, and delivery management support through its dedicated business development and project coordination teams
Why Partner with Nexora Tech :
Earning Potential :
CX Transformation Experts typically earn ₹20–28 lakhs annually , depending on project complexity and client size. With Nexora’s robust enterprise pipeline, partners can expect 3–6 active engagements per year focused on AI-enabled CX modernisation, omnichannel optimisation, and intelligent service delivery.
Ideal Profile :
How to Apply :
Send your profile to hr@aparnatechtrends.com
With the subject line :
Strategic Partner – CX Transformation Expert
Join Nexora Tech to reimagine customer experience through AI, data, and human-centred innovation.
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