Chief Manager / Senior Manager - Customer Communication Specialist

Tata AIG General Insurance Company Limited is a joint venture between Tata Group and American International Group (AIG). Since its set-up in 2001, the Company has grown strongly to emerge as the preferred private general insurance company in India with several pioneering firsts to its credit. Driven by a mission to create better tomorrows for Customers by delivering trustworthy and innovative risk solutions, Tata AIG’s broad portfolio of protection covers are backed by years of professional expertise in product offerings, exceptional service capabilities and seamless claims process management.

We are currently seeking passionate individuals who are eager to make a meaningful impact in the world of insurance. If you’re looking for a rewarding career that combines cutting-edge technology, customer-centric solutions, and a commitment to excellence, you have come to the right place. Explore our exciting opportunity below and be part of an organization that is shaping the future of insurance.

Job Title :

Chief Manager / Senior Manager – Customer Communication Specialist

Location : Goregoan, Mumbai

Job Description :

A content / communications specialist with a strong background in managing content programs within large matrixed organizations or strategy consulting environments. The ideal candidate will bring a customer-first mindset and a strategic approach to communications.

Key Responsibilities :

Drive end-to-end customer communication campaigns across product and service touchpoints

Lead communication governance, ensuring consistency, compliance, and quality across channels

Contribute to and support content strategy aligned with business and customer objectives

Partner with cross-functional teams to identify and execute new communication opportunities

Apply principles of UX and information architecture to improve content effectiveness

Requirements :

6–10 years of experience in content strategy, campaign execution, and stakeholder management

Proven project management skills and the ability to work in complex, fast-paced environments

Strong communication and collaboration capabilities

Exposure to the BFSI sector is preferred, but not mandatory

Self-starter with a customer-obsessed, insights-driven approach

How to Apply :

If you are excited to be part of a team dedicated to innovation and excellence, please submit your resume. We look forward to reviewing your application and welcoming you to Tata AIG, where your skills and ambitions can thrive.

Tata AIG is an equal opportunity employer, and we encourage candidates from all backgrounds to apply for this role.