Senior Business Insights Manager
TaskUspanipat, India7 days ago
Job descriptionDefine and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations. Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.). Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.). Partner with internal data science, product, and engineering teams to develop AI / ML solutions, PoCs, and production-grade deployments. Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI. Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation. Drive organizational maturity in digital transformation, citizen development, and AI literacy. Lead CoE (Center of Excellence) for AI-augmented operations and continuous improvement. Bachelor’s degree in Engineering, Computer Science, or a related field (Master’s preferred). Six Sigma Black Belt certification (mandatory). 12+ years of experience in BPO / KPO / Shared Services , with proven ownership of large-scale transformation projects. 5+ years of experience leading AI / ML initiatives , with demonstrable understanding of model lifecycle, deployment, and AI governance. Proficient in tools like Python, SQL, Power BI / Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs). Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate). Deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations. We ARE looking for : A practitioner who has utilized the Six Sigma Black Belt methodology to drive significant, measurable improvements in a BPO environment. The candidate must show a strong emphasis on operational delivery / improvement. We are NOT looking for : Candidates whose main experience is as a Six Sigma Trainer or Program Manager focused purely on certification or curriculum. Strategic thinker with a bias for action and problem-solving mindset. Strong leadership presence with ability to influence C-level stakeholders. Excellent communication and storytelling skills, especially in presenting data-backed recommendations. Comfortable operating in fast-paced, ambiguous, and matrixed environments.
Key Responsibilities
Process Reengineering & Six Sigma
- Apply Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
- Conduct value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities.
- Develop and track transformation KPIs like AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.
Strategic Transformation Leadership
AI / ML-Driven Innovation
Cross-functional Program Execution
Capability Building & Change Management
Required Qualifications
Critical Clarification on Six Sigma Black Belt Experience :
The Black Belt certification is being prioritized because it signifies a deep, practical understanding and proven track record of process adherence, rigorous process improvement, and tangible operational results.
Preferred Traits
Create a job alert for this search
Senior Manager • panipat, India
Related jobs
The candidate for this position will excel at creating and closing new opportunities.By using a consultative approach to selling, this person will use their expertise to identify and qualify leads,...Show moreLast updated: 15 hours ago
For an international project in Chennai, we are urgently looking for a Full Remote Senior Business Analyst for Talent and Performance Management,.
The individual will play a crucial role in managing...Show moreLast updated: 7 days ago
- Promoted
Business Risk Manager (Savings)
Revolutnarela, India People deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that.
Our powerhouse of products — including spending, ...Show moreLast updated: 7 days ago
- Promoted
B2B Sales Executive
Asli AyurvedaKarnal, Haryana, India Sales Executive – B2B (Third-Party Manufacturing : Nutraceuticals, Herbal Cosmetics & Ayurvedic Medicines).Location : Taraori ( Karnal , Haryana).
Bharat’s leading luxury Ayurvedic contract manufactur...Show moreLast updated: 30+ days ago
- Promoted
Manager - Investor Relations & Corporate Development
Pazagopanipat, India Pazago transforms the export experience, making each export order faster, more efficient, and stress-free.With streamlined processes and complete visibility, exporters save time, cut costs, and gai...Show moreLast updated: 7 days ago
- Promoted
- New!
Senior Manager for Business Process Optimization
University of the PeopleNarela, Delhi, India INTRODUCTION : University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university.
Today, UoPeople has over 170,000 students enrolled from more th...Show moreLast updated: 2 hours ago
- Promoted
Senior Manager Data Strategy & Insights
Chargeback Guruspanipat, India Chargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions, AI analytics, and insights powered by our proprietary Chargeback management pl...Show moreLast updated: 5 days ago
- Promoted
- New!
Growth Product Manager
Troopodnarela, delhi, in Competitive salary + performance bonus + ESOPs (based on experience).Some nights, you’ll be deep inside GA4 dashboards figuring out why CTR dropped after a layout change.
Other nights, you’ll be on ...Show moreLast updated: 15 hours ago
- Promoted
Sales Executive
Thomas Cook India LimitedKarnal, Haryana, India Common Branch / Airport Operational responsibilities : .Responsible to acquire new business – by driving the assigned line of business & achieve the set sales targets.
Achieve the assigned revenue tar...Show moreLast updated: 14 days ago
- Promoted
- New!
business developement executive ( Remote )
Counsel Indiapanipat, haryana, inRemote
- Promoted
Emerging Business Opportunities
QuectelNarela, India Opportunity Discovery & Landscape Analysis : .Conduct continuous and proactive scanning of the IoT ecosystem to identify emerging technologies, new business models, competitor moves, and untapped mar...Show moreLast updated: 1 day ago
- Promoted
nurture.farm - Regional Sales Manager
Nurture.FarmKarnal, India Business Development is core to growing business via Buyers on Nurture.This team is responsible for the business growth of nurture.
The team drives product adoption and evolution to ensure nurture.I...Show moreLast updated: 30+ days ago
- Promoted
Senior Business Analyst (HCM) - Full remote - contractor in USD
All European Careerspanipat, IndiaRemote
- Promoted
Senior Business Intelligence Developer
Andelanarela, India Andela exists to connect brilliance and opportunity.Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations ...Show moreLast updated: 4 days ago
- Promoted
Senior Business Analyst (Crypto & Fintech)
ValueLabsnarela, delhi, in Role : Senior Business Analyst (Crypto & Fintech).Location : Remote (Global) | Flexible hours.Lead Requirements Elicitation & Analysis : .
Drive and facilitate workshops with senior stakeholders across ...Show moreLast updated: 23 hours ago
- Promoted
Manager / Senior Manager - GCP
Tiger Analyticsnarela, India Tiger Analytics is a global leader in data and analytics services, helping organizations solve.We are looking for a Manager / Senior Manager with a.
GCP to join our Business Development team.In this r...Show moreLast updated: 7 days ago
- Promoted
Escalation Manager
Palo Alto Networkspanipat, India At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 4 days ago
- Promoted
Senior Executive – Sales (ESG / Sustainability)
Newtralnarela, India But behind every great product is a team that understands the market, builds relationships, and drives adoption.We're now looking to expand our commercial team with a.
ESG & Sustainability landscape...Show moreLast updated: 7 days ago
- Promoted
Senior Bid Manager
Tagnarela, India Responsible for end-to-end management of B2B Sales Process (both New BiZ and Accounts) – right from PQQ / ITT / RFI until RFP / Closure stages helping the organization to achieve its Growth objectives.Pl...Show moreLast updated: 7 days ago
- Promoted
Sales Account Executive
YourTribepanipat, haryana, in We are rapidly expanding and looking for a high-impact Account Executive to drive new business growth across North America and Europe.
Paperflite & CleverStory can solve them.CEO mindset to your ter...Show moreLast updated: 30+ days ago