Talent.com
No longer accepting applications
▷ [Apply in 3 Minutes] Training Manager

▷ [Apply in 3 Minutes] Training Manager

JW Marriott, BengaluruIndia
12 days ago
Job description

JOB SUMMARY

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education and Experience

  • 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR

  • 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
  • CORE WORK ACTIVITIES

    Administering Employee Training Programs

  • Promotes and informs employees about all training programs.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Helps employees identify specific behaviors that will contribute to service excellence.
  • Ensures employees receive on-going training to understand guest expectations.
  • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  • Meets with training cadre on a regular basis to support training efforts.
  • Observes service behaviors of employees and provides feedback to individuals and / or managers.
  • Evaluating Training Programs Effectiveness

  • Monitors enrollment and attendance at training classes.
  • Meets regularly with participants to assess progress and address concerns.
  • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Measures transfer of learning from training courses to the operation.
  • Ensures adult learning principles are incorporated into training programs.
  • Developing Training Program Plans and Budgets

  • Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
  • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
  • Makes any necessary adjustments to training methodology and / or re-trains as appropriate.
  • Aligns current training and development programs to effectively impact key business indicators.
  • Establishes guidelines so employees understand expectations and parameters.
  • Develops specific training to improve service performance.
  • Drives brand values and philosophy in all training and development activities.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Managing Training Budgets

  • Participates in the development of the Training budget as required.
  • Manages budget in alignment with Human Resources and property financial goals.
  • Manages department controllable expenses to achieve or exceed budgeted goals.
  • Utilizes P-card if appropriate to control and monitor departmental expenditures.
  • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    Create a job alert for this search

    Training Manager • India

    Related jobs
    • Promoted
    Assistant Coach

    Assistant Coach

    Immanuel WilliamsNagpur, IN
    Assists the Personal Coach, by smartly and efficiently executing tasks and responsibilities, in Client accountability and Learning & Development initiatives for overall Business Excellence.This inc...Show moreLast updated: 30+ days ago
    • Promoted
    H1B Resource Deployment Manager

    H1B Resource Deployment Manager

    PTR GlobalNagpur, IN
    Pinnacle Group is a nationally recognized leader in workforce solutions, known for delivering high-impact staffing, talent management, and contingent workforce programs. We support some of the most ...Show moreLast updated: 22 days ago
    • Promoted
    Product Trainer

    Product Trainer

    AppZennagpur, India
    AppZen is the leader in AI-driven spend management and finance automation.As we continue to expand our customer base and evolve our product suite, our customer-facing. Sales and Customer Success to ...Show moreLast updated: 11 days ago
    • Promoted
    Course Anchor

    Course Anchor

    LawSikhoNagpur, IN
    Senior Associate – Personal Branding.You thrive on teaching and mentoring, and you can command a virtual room with presence, energy, and credibility. We will train you on the content and delivery of...Show moreLast updated: 9 days ago
    • Promoted
    Youtube Manager K-12

    Youtube Manager K-12

    Unacademynagpur, maharashtra, in
    Unacademy is India’s largest learning platform, on a mission to democratize education for every learner.What started as a YouTube channel has now transformed into a powerful education ecosystem ser...Show moreLast updated: 7 days ago
    • Promoted
    Rotating Equipment Reliability Consultant / Trainer

    Rotating Equipment Reliability Consultant / Trainer

    EC-Energy EventsNagpur, IN
    EC-Energy Events is looking for an experienced Rotating Equipment Reliability Consultant / Trainer to join our growing pool of experts supporting technical conferences, training programs, and worksho...Show moreLast updated: 28 days ago
    • Promoted
    Assistant Manager - LMS

    Assistant Manager - LMS

    EmeritusNagpur, IN
    Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 18 days ago
    • Promoted
    Traine- System Admin

    Traine- System Admin

    ALIANDONagpur, IN
    Job Title : Trainee- System Admin.ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U. For over 20 years, Microsof...Show moreLast updated: 18 days ago
    • Promoted
    Demand Generation Manager

    Demand Generation Manager

    ComplianceQuestNagpur, IN
    Join the team that's transforming compliance and quality for the modern enterprise.You will not only define strategy and manage performance, but also roll up your sleeves to actively build campaign...Show moreLast updated: 30+ days ago
    • Promoted
    Growth Marketer

    Growth Marketer

    GleantapNagpur, IN
    Gleantap is a fast-growing Customer Engagement Platform trusted by leading fitness, wellness, healthcare, and lifestyle brands. We help businesses drive growth, improve retention, and automate engag...Show moreLast updated: 30+ days ago
    • Promoted
    Interview Kickstart - Manager - Sales Training & Enablement

    Interview Kickstart - Manager - Sales Training & Enablement

    Interview KickstartRemote, India
    Remote
    About us : Interview Kickstart is a premier career transformation platform turbocharging tech careers through AI upskilling. Founded in 2014 in Santa Clara by Soham Mehta, ex-Box...Show moreLast updated: 18 days ago
    • Promoted
    Regional Trainer

    Regional Trainer

    CurefitNagpur, IN
    Curefit Healthcare Pvt Ltd, founded in 2016, is India’s largest fitness company and wellness platform.Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and a...Show moreLast updated: 18 days ago
    • Promoted
    AVP - Operations Technical Learning & Training [T500-20119]

    AVP - Operations Technical Learning & Training [T500-20119]

    MUFGNagpur, Maharashtra, India
    Japan’s premier bank, with a global network spanning in more than 40 markets.Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to busin...Show moreLast updated: 4 days ago
    • Promoted
    Sales Coach

    Sales Coach

    Independent Online CoachNagpur, IN
    We're Hiring : Sales Coach (Full-Time, Remote).Monday–Saturday | 10 AM – 8 PM IST (8 Hours flexible timings).Your mission? To coach our clients to consistently sell premium programs worth ₹30K–₹1L+,...Show moreLast updated: 30+ days ago
    • Promoted
    Escalation Manager

    Escalation Manager

    TNV MethodIndia, India
    TNV Method by Tanvi Parikh Fitness is a global fitness platform.We combine lifestyle management solutions (Nutrition, Mindset, Exercise and more) with personlized coaching to help our customers tra...Show moreLast updated: 14 days ago
    • Promoted
    Manager - Learning & Development

    Manager - Learning & Development

    PharmaACENagpur, IN
    PharmaACE is a growing Global Healthcare Consulting Firm, headquartered in Princeton, New Jersey.Our expert teams of Business Analysts, based across the US, Canada, Europe, and India provide Analyt...Show moreLast updated: 18 days ago
    • Promoted
    Trainee - Business Development

    Trainee - Business Development

    DWAONagpur, IN
    We’re Hiring : Sales Freshers at DWAO!.Are you an enthusiastic and self-motivated MBA graduate eager to kick-start your career in. Identify and pursue new sales leads & build strong client relationsh...Show moreLast updated: 30+ days ago
    • Promoted
    Cloud Native Solution Architect with GenAI (Part Time Trainer)

    Cloud Native Solution Architect with GenAI (Part Time Trainer)

    Patch the SkillNagpur, IN
    This is a part-time opportunity We are looking for a Senior Solution Architect to deliver technical training on Enterprise Architecture, Cloud (AWS & Azure), DevOps, Containerization, and Cloud Mig...Show moreLast updated: 30+ days ago