Team Lead

Responsibilities :

• Oversee rostering process to optimize resource allocation and minimize shrinkage.
• Conduct KPI monitoring and CSAT analysis to identify areas for improvement.
• Manage team performance, ensuring targets are met within SLA guidelines.
• Ensure timely completion of tasks by setting deadlines and tracking progress against them.
• Develop strategies to reduce attrition rates through effective team handling practices.

Qualifications :

Required Skills :

Pay range and compensation package : UPTO 4.5 LPA CTC

Interested candidates reach me on this mail id : [HIDDEN TEXT]

Skills Required

Sla, Kpi Monitoring, shrinkage , Attrition, AHT