Client Services Manager

Preferred candidates with Event background and located in Mumbai

Kindly share your resume at careers@coalesceeventz.com

Job Title : Client Servicing Manager

Position : Mid Level

Location : Mumbai

Job Type : Full-Time

Experience :

Mid Level - 3 years plus experience as client servicing or related role

Industry : Event Management

Company Overview :

Coalesce Eventz is a leading event management agency in Mumbai, renowned for delivering innovative and memorable events. We specialize in a wide range of events including corporate, entertainment, and bespoke events, tailoring each experience to meet the unique needs of our clients.

Job Description :

We are looking for a Client Servicing Manager who excels in building strong relationships with clients and ensuring their utmost satisfaction. The ideal candidate will be responsible for managing client relationships, understanding their needs, and ensuring that our event solutions meet their objectives.

Key Responsibilities :

Act as the primary point of contact for clients and build strong, lasting relationships.

Understand client needs and objectives and liaise closely with the internal teams to deliver successful events.

Coordinate with various departments to ensure all client requirements are met.

Manage client expectations, offering solutions and alternatives where necessary.

Ensure timely and successful delivery of our solutions according to customer needs and objectives.

Prepare regular reports on account status and conduct post-event evaluations.

Identify opportunities for growth within existing client accounts.

Handle client concerns and resolve issues to maintain high levels of customer satisfaction.

Stay updated on industry trends and provide insights to clients and the team.

Qualifications :

Minimum 2 to 3 years of experience in client servicing, preferably in the event management industry.

Bachelor’s degree in Business Administration, Marketing, Hospitality, or related field.

Proven track record of managing and growing client relationships.

Exceptional communication and interpersonal skills.

Strong organizational skills with the ability to manage multiple projects simultaneously.

Proficient in Microsoft Office and CRM software.

Must be based in Mumbai.

Personal Attributes :

Strong client-facing and communication skills.

High level of professionalism and a service-oriented mindset.

Proactive, with a keen eye for detail.

Strong problem-solving ability, including metrics-driven thinking.

Ability to work well under pressure and meet tight deadlines.

What We Offer :

A competitive salary and benefits package.

A dynamic and supportive work environment.

Opportunities for professional development and career growth.

Exposure to a wide variety of exciting and challenging projects.