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Senior Client Services Manager

Senior Client Services Manager

Mad Men Marketing IndiaIndia
30+ days ago
Job description

About the Company

At Mad Men Marketing , we partner with India’s leading brands like Dabur, Haldiram’s, India Gate, and Vi-John, delivering campaigns that blend creativity, culture, and technology. We’re not just an agency; we’re a full-spectrum brand ecosystem, spanning creative strategy, content production, influencer marketing ( Madly Talented ), and AI-driven innovation ( Mad EnAible ). We believe in building campaigns that create lasting brand love and measurable impact, and our account management team is at the very heart of this promise.

About the Role

As a Senior Account Manager , you’ll be the strategic partner and trusted advisor to our clients. You’ll manage key brand relationships, oversee campaign execution, and collaborate with creative and strategy teams to ensure the work not only meets but exceeds expectations. You’ll play a dual role : client champion within the agency, and agency ambassador with the client — driving growth, building trust, and ensuring seamless delivery across multiple verticals.

Responsibilities

  • Lead and manage relationships with senior clients across FMCG, lifestyle, and consumer brands
  • Understand client objectives deeply and translate them into actionable strategies for creative and media teams
  • Oversee end-to-end campaign delivery : from briefing and creative development to production, execution, and reporting
  • Collaborate with internal divisions ( Mad Men Productions , Madly Talented , Mad EnAible ) to deliver integrated solutions
  • Manage account P&L, budgets, and financial tracking for assigned clients
  • Proactively identify opportunities for business growth, new campaign ideas, and cross-sell opportunities
  • Mentor and guide junior account executives and managers on day-to-day servicing
  • Ensure client satisfaction through clear communication, timely delivery, and proactive problem-solving
  • Stay on top of industry trends, competitor moves, and cultural shifts to keep clients future-ready

Qualifications

  • 4–8 years of experience in account management / client servicing (agency side experience preferred)

    • Required Skills

  • Strong understanding of integrated marketing (creative, digital, social, influencer, and production workflows)
  • Proven ability to manage large accounts, multiple stakeholders, and complex campaign timelines
  • Excellent communication and presentation skills—confident in C-suite discussions
  • Commercial acumen with experience in managing budgets, forecasting, and account growth
  • A solutions-first mindset with strong problem-solving and relationship-building skills
  • Leadership skills—able to manage, motivate, and grow junior account teams

    • Preferred Skills

  • Opportunity to manage flagship Indian brands with nationwide impact
  • Exposure to AI-powered marketing, influencer-first campaigns, and large-scale productions
  • A collaborative, high-energy culture that values creativity and results equally
  • Leadership opportunities with direct client visibility and decision-making autonomy
  • The chance to shape not just campaigns, but client partnerships and brand legacies

    • Pay range and compensation package

    Are you ready to lead iconic brands into their next big chapter?

    Equal Opportunity Statement

    We are committed to diversity and inclusivity in our hiring practices.

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    Client Service Manager • India