Human Resources- Head of HR Shared Services

Our client—a global player across diverse sectors—is seting up a major HR shared services Centre and looking at Leader to set up and lead this initiative

KRAs

Build the HR Shared Services function from the ground up—defining strategy, shaping the operating model, assembling high-calibre teams and embedding robust HR processes and technology across multiple global hubs.

Champion operational transformation : Streamline and optimize everything from employee onboarding and lifecycle management to payroll, benefits administration, and HRIS / data—leveraging automation and best practices to drive efficiency and impact.

Design and enforce service delivery standards, SLAs and KPIs that ensure every employee around the globe receives exceptional service and support.

Be the change catalyst : Lead global change initiatives, win hearts and minds across business units, and partner with stakeholders to drive adoption and cultural alignment.

Build a truly international team : Attract and develop talent from around the world, foster a culture of excellence, and nurture future HR leaders.

Stay ahead of the curve : Ensure compliance with legal and policy requirements everywhere we operate, anticipating risks and opportunities with a global mindset.

Work with the wider HR ecosystem—centres of expertise, business partners, and technology teams—on initiatives that move the needle for both HR and the business.

Ideal Prior Experience & Education

Seasoned HR shared services executive (20-25 years’ experience) with genuine, hands-on expertise in building and scaling HR Shared Services— to architect and execute.

transformation on a global stage : deliver results across cultures and continents.

Tech-savvy and data-driven : Comfortable with modern HRIS, digital tools and analytics—and passionate about leveraging technology for better outcomes.

A strong communicator and stakeholder influencer : Known for your ability to partner with senior business leaders, lead large projects, and coach high-performing teams.

Deep understanding of HR processes and service delivery, combined with a sharp focus on continuously improving and automating.

Hold a relevant degree (Bachelor’s and Masters in HR); global HR certifications are a plus