Infrastructure Security Engineer - SASE

About the Role

We are seeking a Level 2 Engineer to support Zscaler and Zero Trust Networking BAU operations and device management. The candidate will be responsible for monitoring, troubleshooting, and ensuring optimal performance of Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zero Trust security solutions across the enterprise network. Proficiency in managing Change and Incident processes is essential. The candidate must be prepared to work in a 24 / 7 shift environment.

Key Responsibilities

BAU Operations & Monitoring :

• Monitor Zscaler dashboards and alerts for security threats, policy violations, and connectivity issues.
• Perform initial triage, troubleshooting, and escalation of Zscaler-related incidents.
• Support the implementation, maintenance, and fine-tuning of Zscaler security policies.
• Collaborate with L1 teams to resolve common issues and escalate complex problems to L3 teams.

Device Management & Zero Trust Security :

Incident & Problem Management :

Security & Compliance :

Documentation & Reporting :

Basic Qualifications

Preferred Qualifications

Skills Required

Itil Foundation, Zscaler, Powershell, Python