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Customer Service Representative

Customer Service Representative

GP AAROGYA HEALTHCARE TECHNOLOGY PRIVATE LIMITEDnoida, India
9 hours ago
Job description

Position : Customer Care Representative (Tellecallelr Preferred)

Location : Noida

Company : GP Aarogya Healthcare Technology Pvt Ltd

Experience : Fresher / Experienced

Salary : as per the standards

Job Responsibilities :

  • Handle inbound and outbound calls professionally.
  • Provide accurate information about products / services to customers.
  • Resolve customer queries, complaints, and issues efficiently.
  • Maintain customer records and update CRM software.
  • Follow up with customers for feedback and support.
  • Ensure excellent customer service and maintain satisfaction levels.
  • Achieve call targets and maintain call quality.

Key Skills Required :

  • Excellent communication and listening skills.
  • Patience, empathy, and problem-solving abilities.
  • Strong persuasion and negotiation skills (if applicable).
  • Basic computer and CRM knowledge.
  • Time management and multitasking abilities.
  • Qualifications :

  • Minimum graduation
  • Experience in customer service / telecalling is a plus.
  • Proficiency in English, Hindi.
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