Trans Maldivian Airways - Manager - Customer ServicesTrans Maldivian Airways • Any Location, India
Trans Maldivian Airways - Manager - Customer Services
Trans Maldivian Airways • Any Location, India
14 days ago
Job descriptionSupervise, train, and motivate the customer service team to meet and exceed service standards and KPIs. Monitor and analyze team performance metrics; prepare regular reports and implement corrective actions. Develop and implement strategies, policies, and procedures to improve service delivery, efficiency, and customer satisfaction. Work closely with Sales, Operations, Business Development and Flight Operations to align service standards with business objectives. Drive process improvements, monitor performance, and resolve service challenges effectively. Conduct regular coaching sessions and training programs to enhance product knowledge and service quality. Build strong relationships with resort and operational partners to ensure seamless communication and problem resolution. The selected candidate will be entitled to accommodation, an excellent working environment, comprehensive insurance, 30 days of annual leave, air tickets, training and career advancement. Only the shortlisted candidates will be notified.
to be a part of the Worlds Largest Seaplane Operation) Invitation for professionals from Aviation, Hospitality and Service industries
Are you passionate about delivering world-class guest experiences and leading high-performing teams? Were looking for a dynamic Manager Customer Services to oversee all aspects of our customer service function.
The Ideal Candidate Should Have :
- Bachelors & Masters Degrees in any relevant field (Management, Hospitality, Business Administration)
- Professional qualification in Hospitality / Tourism or equivalent
- Minimum 8 years of experience at reputed organizations specializing in Tourism & Hospitality.
- Hands on experience in MS office
- Commanding personality with good business acumen.
- Excellent command of the English language is a must
The Job Includes :
If you have what it takes to join our friendly team,
Apply Now
We are an equal opportunity employer!
(ref : iimjobs.com)
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Customer Service • Any Location, India
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